Description

We are seeking a Manager of Quality Assurance who wants to join our team as we build a culture of passionate commitment to execution, simplicity, and customer loyalty at Avelo Airlines. We are a brand-new high value/low fare airline growing throughout the U.S. You will a have key role in creating an airline our crewmembers are proud of because we deliver a great customer experience with execution our customers know they can count on. As a Manager of Quality Assurance, you will play a vital role in the safety and airworthiness for our Customers and Crewmembers. We are building an airline that we are proud of and our customers love to fly on.

We offer a very attractive total comp package with above average annual incentive target and meaningful stock equity in our company. This is a great opportunity if you are a highly capable quality assurance professional who wants to build and execute maintenance provider audit programs and processes for a high growth airline. We will be flying to some great destinations too!

Outcomes and Responsibilities Performance Measures

1) Superintend the Quality Assurance (QA) internal and external maintenance provider audit programs to ensure compliance with CFR and Company manuals.

• Manage the Aircraft Fuel, On-Call Maintenance, Deice and Stations audit and surveillance programs.

• Review checklists to ensure they are accurate and sufficient in scope to cover the areas being audited.

• Develop and maintain a yearly audit schedule for all internal and external partners.

• Ensure the accuracy of initial and recurrent audit timelines in the Computer Based Tracking Systems (CBTS).

• Manage and Maintain Audits and Records in the CBTS.

• Make certain procedures, training and tooling is available to perform the audit process.

• Monitor quality program content to ensure it is accurate and make changes to the General Maintenance Manual (GMM) when required. Review company process and procedures to ensure they are simple and efficient.

• Review Coordinating Agency for Supplier Evaluation (C.A.S.E.) database transmittals for any changes to company approved partners.

• Maintain the Monthly Maintenance Provider Listing (MPL) report for the Federal Aviation Administration (FAA) using the Safety Assurance System (SAS) website.

• Ensure any Special Audits required per the request of Tech Ops Management, or the FAA are performed on a timely basis.

• Act as a Subject Matter Expert for QA.

• Manage Voluntary Disclosure Reporting Program (VDRP) corrective action timelines and special audits for Tech Ops.

• Actively participate in Department of Defense (DOD) and IATA Operational Safety Audit (IOSA) audits.

2) Perform the duties of a company authorized Auditor.

• Become a company qualified and authorized auditor.

• Receive and maintain a Coordinating Agency for Supplier Evaluation (C.A.S.E.) level III Auditor authorization, becoming the company’s representative to the agency.

• Accomplish all levels of audits as required on a timely basis meeting the timelines in the audit schedule.

• Document, investigate and issue any findings to the auditee.

• Ensure documented finding are returned on a timely basis. That root cause analysis ad corrective actions performed accurately address the finding.

3) Ensure fleet airworthiness by managing the Environmental Protection Agency (EPA) Potable Water program.

• Manage newly inducted aircraft to ensure the potable water disinfection and sampling dates of each aircraft is correctly calculated.

• For existing aircraft, that the potable water disinfection and sampling process is completed per company manuals.

• For all aircraft, ensure potable water events are recorded and tracked per company manuals. That they are entered into the EPA Aircraft Reporting and Compliance System (ARCS) on a timely basis.

• Revise the potable water process in the General Maintenance Manual (GMM) as needed.

• Monitor changing CFR regulations that may affect the Potable Water Program.

• Investigate any failures or violations that may occur.

4) Develop highly competent QA Auditors through initial and ongoing learning. Assure that appropriate training is made available to Quality Assurance Crewmembers.

• Oversee and assist in the development of training content and the delivery of training to create intended competence/knowledge.

• Revise manual processes to ensure they are efficient and current for the requirements of the department.

• Ensure QA Crewmembers initial and recurrent training is assigned and performed on a timely basis as required by company manuals.

• Ensure Auditor training requirements as documented in the company manuals are met before the Auditor receives their authorization.

5) Present the monthly Continuing Analysis and Surveillance System (CASS) report.

• Develop, create, and present the report as documented in the GMM.

• Review audit data findings for trends.

• Recommend items for further research and corrective actions.

• Present the report in the required timeframe per the GMM.

• Ensure the final report is delivered to the FAA.

6) Lead the Quality Assurance department crewmembers to ensure our highest standards for safety, airworthiness and regulatory compliance are always being met for both process management/ improvement and crewmember leadership.

• Ensure quality assurance staffing levels are adequate for the workload.

• Monitor safety reports, delay and cancelations reports for quality related items.

• Perform Root Cause Analysis to determine course of action to prevent future recurrence.

• Liaison with FAA Safety Inspectors to be transparent in an open and honest relationship.

• Develop, revise, and implement processes and procedures to “Keep It Simple” and efficient for both our crewmembers and customers.

6) Participates in the Safety Management System (SMS) Program.

• Support safety promotion, quality, and safety culture.

• Serve as a Subject Matter Expert (SME) to the Safety Committee.

• Be responsible for the SMS in their area of responsibility and motivates the safety reporting of all company employees.

• For SMS related issues reports to the Safety Committee or the Director of Safety.

Responsibility, Authority and Decision-Making Ability

Responsibility and Authority (approver)

• C.A.S.E. Membership Credentials and database transmittals.

• Tech Ops internal audit program.

• External Business Partner approval and audit program, both On Call and Repair maintenance providers.

• Ground Operations and De-ice Operations audit programs.

• Fuel provider audit program.

• Quality Assurance Auditor training programs and qualifications.

• Resolution of Quality Assurance issues.

• Hiring of Quality Assurance crewmembers.

• Administration of the Quality Assurance department crewmembers.

• Quality of company and business partner processes.

• FAA monthly reports.

• EPA potable water program.

• Shared responsibility with Tech Ops Engineering of the CASS program.

• Voluntary Disclosure Reporting Program (VDRP) corrective action timelines and special audits for Tech Ops.

• Monthly FAA Maintenance Provider Listing (MPL).

• Yearly audit schedule.

• Monthly CASS meeting.

• CBTS accuracy of required audit and approval data.

Decision Participant (Influences)

• Project planning.

• Development of new maintenance processes and procedures.

• Development of Reports.

• New /Used Aircraft Induction.

• Participate in the Safety Management System (SMS) program.

Functional Competencies

• Management and on time delivery of daily, weekly, or monthly reports as required by company manuals.

• Demonstrate knowledge of Federal Aviation Regulation and ability to learn other agencies (IOSA, DOD, OSHA, C.A.S.E., Etc) requirements.

• Ability to author and revise efficient processes and procedures in company manuals.

• Process mapping and process design (with a bias toward simplicity).

• Project and Program management.

Behavioral Competencies

• “Safety always in everything we do, caring for others”.

• Strong Communication skills capable of working with other crewmembers and Federal authorities.

• Strong critical thinking with an analytical approach to problem solving.

• Demonstrate the ability to work through complex issues to identify root causes and develop effective and simple solutions.

• Ability to provide On the Job Training (OJT) to Quality Assurance crewmembers.

• Ability to work cross-functionally, develop relationships and motivate performance.

• A tenacious problem solving and continuous improvement mindset.

• Strong written and verbal communication skills.

• High degree of attention to detail in both the actual performance of the work being accomplished and in the documented procedure.

• Foster and develop teamwork and leadership that embraces our company’s “Purpose, Values and Vision”.

May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)

Requirements

Basic Requirements

• Move throughout the office or line maintenance environments for extended periods of time (up to 10-12 hours per day).

• Available for afterhours management (including weekends) of airline operational issues.

• Ability to work through multiple problems/solutions prioritizing and sequencing the execution of issues to manage and resolve them quickly and effectively.

• Ability to travel for auditing both maintenance and ground operations stations and business partners up to 50% per month. Some months may require additional travel.

• Ability to work in outdoor environment around aircraft in all climates.

• Ability to move 20 lbs over a distance of 10 feet

• Comfortable and casual-dress business environment, with occasional requirement for full business attire for meetings or presentations.

Education / Experience Requirements

• Have at least 3 years of maintenance experience on different types of large airplanes with 10 or more seats with an air carrier or certificated repair station, 1 year of which must be as a Quality Auditor.

• Have at least 1 year of experience in a supervisory role surveilling the same category and class of aircraft as the company uses.

• Bachelor’s Degree or higher preferred.

Licenses/Designations

Required:

• Current and valid Airframe and Powerplant License.

• Current and valid Driver’s License with good driving record.

Preferred:

• Current and Valid Passport.

• C.A.S.E. Level III or IV Certified.