Title- Executive support (desktop/laptop)

Location- Austin, TX (USA) (Day1 Onsite).

Type- FTE

Mandatory Skills/JD:

• Install hardware and peripheral components like disk drives, printers, keyboards, and monitors.

• Load software packages such as operating systems and office applications.

• Customize and adapt current programs to satisfy Applied users’ needs.

• Coordinate with network services and information systems groups.

• Update on status to manager and users through voice mail, email and in-person communication.

• Connect users to networks and train on facilities and applications.

• Install, repair and conduct preventive maintenance of personal computer by providing technical support.

• Troubleshoot software and hardware failures and determine network problems.

• Diagnose and resolve incidents using documented procedures to perform responsibilities.

• Workaround if incident cannot be resolved.

• Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.

• Integrate and test activities by migrating applications from development to operational environment.

• Troubleshoot through phone hardware and software and engage technical resources to resolve.

• Determine and research user questions and isolate and resolve information systems problems.

• Receive and prioritize issues and forwards using escalation procedures