At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing; we help people stay and thrive in their homes.

If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you.

The Quality Assurance and Data Specialist delivers exceptional data and technology services throughout the agency, with a specific emphasis on the Michigan State Homeless Management Information System (MSHMIS) and Avalon's internal Electronic Health Record (EHR), as well as supporting the flow of information between these databases and legacy property management software. Collaborating with multiple teams and departments, the Quality Assurance and Data Specialist addresses data and technology-related issues and requirements by ensuring data integrity and facilitating timely reporting and decision-making.

In addition to a competitive salary, here are some of the key benefits that Avalon staff receive:

Paid Time Off Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

Medical Full-time employees can choose from three different medical insurance plans with dental, vision, and prescription coverage, including an option with no per-payroll premium contribution, even for families! Your personal annual deductible is capped at $1,000.

Life and Disability Plans All staff working more than 16 hours per week are given Life insurance and Short- and Long-Term Disability plans, with Avalon covering the premium cost.

403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

Core Responsibilities

Information Management:

• Collect, enter, and organize data from various sources including surveys, interviews, and administrative records.
• Maintain data stability and quality across agency databases including the MSHMIS database, Avalon Services EHR, and legacy property management software.
• Develop, maintain, and improve resource libraries accessible through internal staff portals.
• Quality Assurance
• Use quality control checks to track performance and compliance in identified areas
• Participate in Avalon's Performance and Quality Improvement (PQI) Committee, assisting with the collection and analysis of performance data, and defining and implementing improvement plans.
• Problem-solve data quality issues to ensure that data is accurate, complete, and up-to-date.

Analysis and Reporting:

• Analyze trends, present findings, and interpret reports for different audiences.
• Enhance reporting processes and tools.

Core Competencies

• Collaboration. Helps colleagues as needed, views responsibilities as shared, and seeks to build respectful working relationships across the organization.
• Communication. Uses effective communication with internal staff, teams, and community served; demonstrates empathy and listening.
• Equity Mindset. Understands and is committed to goals of equity; consistently centers these goals in the work and workplace.
• Growth Mindset. Views growth as important for personal and professional development; seeks out opportunities to expand skills, even if change is required; demonstrates curiosity and eagerness to learn.
• Mission-Driven. Demonstrates commitment to the mission of the organization as a whole and alignment with organizational values.
• Ownership. Proactively manages own work (and work of teams when relevant), prioritizing and adjusting as needed, to deliver high-quality work on time.

Desired Qualifications and Experience

• A combination of professional and/or educational experience working with data systems in the social work, human services, or nonprofit sectors.
• At least two years experience in data entry, data cleaning, database maintenance, and version control of forms libraries.
• Other lived experiences similar to those listed above will be considered, and individuals with such experience are encouraged to apply.
• Advanced proficiency in GSuite including Google Sheets, or in Microsoft Excel with the ability to adapt to a GSuite working environment.
• Understanding of data organization and manipulation principles.
• Proficiency in qualitative and quantitative techniques for gathering, analyzing, and measuring performance.
• Proficiency in, or willingness to learn, analysis and data viz functions in software like R or Tableau.
• Experience providing client-centered care or exceptional customer service experience.
• Avalon Housing is dedicated to being an anti-racist organization. Successful candidates will demonstrate their commitment and ability to work with a wide range of populations.

Job Title: Quality Assurance and Data Specialist

Reports to: Evaluation & Innovation Manager

Location: Ann Arbor, Michigan

Schedule: Full-time

Status: Salaried, Exempt

Starting Wage: $51,000

Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short and Long-term Disability plans, Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities, sexual/romantic orientations and/or relationship structures, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder, and people with underrepresented religious and/or socio-economic backgrounds. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories until an offer of employment is extended. Avalon will not exclude someone based on criminal history unless it is determined the criminal history is related to or directly conflicts with the position's responsibilities. We are committed to transparency about our decision-making process and will seek to clarify information from an applicant to help us make a determination in this regard.