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Summary
Under thesupervision of the Practice Administrator, the Patient Access Representative isresponsible for obtaining accurate patient demographics and insuranceinformation during the patient interview process;
the process includesin-person, and phone interviews, corrects information as needed. Scans allnecessary documentation into electronic medical record.
Collects co-payments,estimated co-insurance and deductibles, which includes phone calls to patientsto discuss financial responsibility prior to service as well as collecting attime of service.
Answers incoming phone calls and assist caller as needed. Andany other duties assigned by the Practice Administrator.
Essential Duties and Responsibilities
Registration FrontDesk
Ableto handle heavy phone volumes, ensures that callers are transferred to theappropriate department and / or person. Answers calls in a timely manner;
identifies department and self when answering the telephone. Able to handle allcodes and stat calls proficiently.
Other Duties
Core Competencies
ActionOrientation - Targets and achieves results, overcomes obstacles, acceptsresponsibility, establishes standards and responsibilities, creates aresults-oriented environment, and follows through on actions.
Communications - Communicates well both verbally and in writing. Effectively conveys andshares information and ideas with others.
Listens carefully and understandsvarious viewpoints. Presents ideas clearly and concisely and understandsrelevant detail in presented information.
Creativity / Innovation - Generates novel ideas and develops or improves existing and new systems thatchallenge the status quo, takes risks, and encourages innovation.
CriticalJudgment - Possesses the ability to define issues and focus on achievingworkable solutions. Consistently does the right thing by performing withreliability.
CustomerOrientation - Listens to customers, builds customer confidence, increasescustomer satisfaction, ensures commitments are met, sets appropriate customerexpectations, and responds to customer needs.
InterpersonalSkills - Effectively and productively engages with others and establishestrust, credibility, and confidence with others.
Leadership - Motivates, empowers, inspires, collaborates with, and encourages others.Builds consensus when appropriate. Focuses team members on common goals.
Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimizeresults. Acts to build trust, inspire enthusiasm, encourage others, and helpresolve conflicts and develop consensus in creating high-performance teams.
Professional Requirements
Utilizes journals, books, etc. to learn and / or improve newtechniques and equipment.
Assists other staff members in performing anyduty that enhances the delivery of patient care.
Regulatory Requirements
Skills
Physical Demands
The physicaldemands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job.
Whileperforming the duties of this job, the employee is regularly required to talkand hear. This position is very active and requires repetitive motions, standing,walking, bending, kneeling, and stooping all day.
The employee must frequentlylift or move items weighing up to 20 pounds.
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Last updated : 2024-04-23
Full Time
$39k-53k (estimate)
04/25/2024
05/05/2024
avala.ai
San Francisco, CA
The job skills required for Patient representative include Commitment, Confidentiality, Communicates Effectively, Leadership, Credit Card, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient representative. Select any job title you are interested in and start to search job requirements.
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