AVAIL SENIOR LIVING

JOB DESCRIPTION

POSITION : REPORTS TO :

REPORTS TO : DEPARTMENT :

DEPARTMENT : Receptionist

Receptionist

Executive Director or Business Office Director

Administration

Broad Function :

Provide clerical / administrative support according to established procedures and as directed by

the Executive Director and / or the Business Office Director.

Performance Responsibilities :

• Operate the telephone system.
• Maintain a pleasant, courteous, helpful disposition and professional appearance always when interacting with residents, family members, visitors, callers, and staff.
• Monitor's emergency call system : dispatch nurse to resident involved; at RN's request, phone 911; send houseman to bring service elevator to receiving door and await arrival of
• Maintain administrative / office duties as directed (may include, by not limited to) :
• Filing, computer typing, copying, data entry, etc.
• Sort and distribute mail daily.
• Collating brochures.
• Oversee office equipment maintenance (i.e., postage machine, fax machine, copy machine, etc.).
• Maintain daily backup of reps and other office programs as directed.
• Keep Executive Director and Marketing Director informed of office activities, schedule of appointments, office problems, and needs.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain confidentiality of all pertinent resident information to assure that resident's rights are protected.
• Give directions / information to visitors, guests, residents, sales representatives, etc.
• Assure that reception and lobby areas are neat and clean (i.e., vacuum and dusting)
• Assist with preparation for special events.
• Other duties as assigned.

Qualifications :

• High school graduate or equivalent.
• Must be knowledgeable in computer skills, word processing, etc.
• Ability to type a minimum of 40 words per minute.

Receptionist Job Description

• Must be knowledgeable in secretarial duties and use of equipment related to secretarial functions.
• Ability to make independent decisions and keep information confidential.
• Must be able to read, write and speak the English language.
• Excellent phone etiquette and communication skills.
• Ability to work with diverse staff, residents, and resident's family members.
• Excellent interpersonal and listening skills.

Physical Requirements :

• Must be able to sit, twist, grasp and perform repetitive duties.
• Must be able to move intermittently throughout the workday.
• Must possess sight / hearing / speech senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

Last updated : 2024-05-12