• You will act as a primary point-of-contact for financial representatives, AOAs, and Managers during the on-boarding phase of training.
• Be a customer service representative for all training designed, developed, and delivered within the AR&D department.
• Create, monitor, and maintain detailed learning plans for financial representatives, managers, and AOAs.
• Plan and support e-conferences for the field to educate, inform and gather feedback.
• Collaborate with the training and design teams to test content, develop training structure within the learning platform, prepare and implement training for delivery to the field audience.
• Coordinate and utilize administrative functions of the travel vendor for all travel-related arrangements pertaining to agency training events, for corporate employees and agency field force.
• Reporting:

o Utilize Agency Admin databases to gather financial representatives' and agency production results for field reporting.
o Use the analytics feature of our learning platform to provide progress reporting to the field and learning environment data to the division to identify needs and wins.
o Gather data from training surveys to provide feedback to designers and trainers to enhance the learner experience

• You will act as a primary support and advocate for all training that is designed, developed, and delivered within the AR&D division.
• You will act as a subject matter expert within the agency online learning environment and learner experience.
• Consults with and supports other business areas training through project work involving AR&D.
• Leads in process development and executes issue resolution.
• Strong organizational and prioritization skills.
• Proficient in writing professional communications and communicating with various audiences.
• Experience with leveraging O365 programs for day-to-day work, specifically, Outlook, Excel, Teams.
• Intermediate technology proficiency.
• Not required, but preferred:

o Administrative experience within a learning management system, primarily SABA
o Experience working with the Agency Force (representatives, leadership and support staff).

• Typically requires a high school diploma or GED and at least 1 year of administrative, office business or related experience.

Experience 1 Years

Job Type: Contract

Work Location: On the road