You haven't searched anything yet.
Job Description:
The Customer Service Technologies (CSTech) group supports technology infrastructure that is essential to client delivering a flawless customer support experience.
The Decision Automation and Product team is responsible for the automation, classification and prioritization of various types of requests that come in from our customers which otherwise would be worked manually. We have a passion to help customers as quickly and accurately as possible.
The Role:
As a Senior Business Systems Analyst within the Decision Automation and Product team you will work with Product Leaders, Operations leaders and business leaders to define and implement on client's strategy for an outstanding decision engine.
The Senior Business Systems Analyst will also work closely with Policy owners to ensure accurate representation of policy and consequences in all business rules.
Responsibilities:
Skills and Experience:
Qualifications:
Education:
Industry experience > degree
At least 3 years of experience, open to more experience
Required Testing: Logic trees Navigating within Visio or Lucid experience (nice to have)
Software Skills Required:
SQL or any coding background (nice to have)
Using internal software – experience with turning process maps into logic.
Reach me at andrew.helmer@avaconsulting.com
Job Type: Contract
Salary: $51.00 - $53.00 per hour
Experience level:
Schedule:
Experience:
Work Location: On the road
Contractor
$84k-102k (estimate)
03/24/2024
07/20/2024