Job Summary:
Responsible for taking incoming communication from automobile auctions and dealers who subscribe to AuctionACCESS, a leader in its industry. Charged with providing exceptional service on routine matters. Will answer 25 calls per day and maintain appropriate system notes and documentation, and process and verify data from dealers and auctions.

Responsibilities:
× Process data/images with high quality, authenticity, and legality, meeting performance standard of 2 business days turnaround and 25 calls per day.

× Monitor quality of documents and enter missing information into the AuctionACCESS system.

× Assist customers/answer questions about the system, including routine and non-standard questions.

× Escalate issues and inform Team Leader and/or Supervisor about problems, software bugs, and needs for enhancements.

× Use phone tracking software to manage calls and log activity—note caller information and progress on issues.

× Serve as first line contact for troubleshooting problems with hardware.

× Work with co-workers—backup others, troubleshoot problems.

× Perform other duties to support effective department performance.

Experience:
× High school diploma or equivalent

× Knowledge of Microsoft Office Products

× Strong customer service skills

× Excellent verbal and written communication skills and attention to detail

× Ability to manage multiple tasks and shifting priorities

× Ability to solve problems

We value our employees and offer competitive benefits including:
× Affordable health insurance options

× Company-paid long-term disability

× Company-provided short-term leave policy

× Health Savings Account

× YMCA fitness reimbursement

× Outstanding 401K match

× Casual work atmosphere

× Fun company activities throughout the year

If interetsed, please apply on our website: https://autotec.com.

Autotec, established since 1898, a multi-generational, family-owned business, is the leading source of service and software solutions focused on the evolving needs of on-site and online marketplaces with over 60 years of experience in the automobile auction industry. Through our suite of services, we drive innovation in insurance, credentialing, vehicle history and dispute resolution.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Birmingham, AL 35209 (Required)

Ability to Relocate:

• Birmingham, AL 35209: Relocate before starting work (Required)

Work Location: In person