AutoPayPlus by U.S. Equity Advantage is Hiring a Card Services Agent (Bilingual) Near Orlando, FL
About our company AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives. Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years. We are proud to be recognized by the Orlando Business Journal as one of the "Best Places to Work" in 2023. We invite you to seize this opportunity and contribute to our ongoing success story by applying today. Job Description Card Services Support plays a crucial role in maintaining the operational best practices of AutoPayPlus for all programs under the Card Services department, ensuring alignment with the company's core values of Above & Beyond, Do the Right Thing, Innovation, Team, We Care, and Work Ethic. The Card Services Support should always exhibit professionalism and trustworthiness and provide a five-star member experience every day. Must be able to communicate in English and Spanish fluently. Duties and responsibilities Duties and responsibilities of the position include, but are not limited to the following:
Provides member care services for all AutoPay Perks programs.
Works with Dealer Services department to support F&I commission debit card users.
Completes time sensitive reports and business processes.
Provides excellent member support through various forms of communication.
Contacts members directly to rectify any issues with the issuing of their debit cards.
Retrieves members information to update and keep data current.
Works closely with other team members and management to achieve company goals.
Qualifications The position generally requires an individual to have the following qualifications:
The position requires 1-2 years of data entry and/or clerical experience.
Bilingual (English/Spanish)
Must possess a High School Diploma
Strong attention to detail and excellent analytical skills.
Ability to multi-task, prioritize, and manage time effectively.
Exceptional written and verbal communication abilities.
Possess a strong willingness to learn.
Proficient in Microsoft Office and Windows Operating systems.
Experience in contact center dialing solutions, Five9 experience a plus.
Must be able to work well with a team.
Successful completion of a comprehensive background check and credit check is required.
Benefits
Retirement Savings Plan: 401(k) with Employer Matching
Fully Funded Health Benefits: 100% Company-Paid Health, Dental, and Vision Insurance for Employees
Life Assurance: Comprehensive Life Insurance Coverage
Income Protection: Short- and Long-Term Disability Insurance
Generous Time Off: Paid Vacation, Federal Holidays, and Sick Leave
Work Schedule Flexibility: Adaptable Working Hours
Relaxed Office Environment: Casual Dress Code and Atmosphere
Strategic Location: Conveniently Situated Near the I-4 Ivanhoe Exit
Employee Nourishment: Daily Snack Table and Weekly Breakfast Offerings
Team Engagement: Off-Site Company Events for Team Building
Financial Wellness Program: Complimentary Access to Our Debt-Reduction Service
Performance-Driven, Yet Relaxed Culture: High Expectations Coupled with a Casual Company Atmosphere
Shifts Available In order to create a “world class” operational environment AutoPayPlus promotes “work/life” balance through the establishment of dynamic work schedules. We offer a 40 hour per week work schedule, 9:30 AM – 6:30 PM with an hour lunch or 10:00 AM – 6:30 PM with a half hour lunch schedule, if permissible. Working conditions The work is performed in an office setting.
Physical requirements The position is not physically demanding. AutoPayPlus upholds the principles of equal employment opportunity and actively fosters a culture that celebrates diversity. We are steadfast in our commitment to cultivating an inclusive workspace for all team members.