Get to know us:

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the drivers seat. We believe that together, we can create a brighter future for everyone.

So what do you say? Are you ready to be part of something big?

Why we need you:

AutoNation is hiring a motivated and results-driven Website and Digital Support Analyst to join our team and help us manage the day-to-day operations and improve the performance of the AutoNation suite of websites. This role will be reporting to our Senior Manager of Digital eCommerce. In this role, you will be responsible for addressing requests from our stores and other stakeholders and solving issues while working closely with members of our IT and Marketings teams on projects.

What youll be doing:

• Be the primary support contact for the field and stores related to the AutoNations suite of websites and backend systems:
  • Troubleshooting reported issues to identify causes and fixes while working collaboratively with vendors, partners, multiple teams, communicating status updates, and presenting effective resolutions.
  • Analyze root cause to prevent future occurrences, or to identify deficiencies in current processes.
• Support periodic audits of web properties and backend systems, testing and validating, and replicating.
• Address usability issues to ensure a safe and efficient user experience.
• Maintain consistent look and feel throughout all web properties.
• Ability to process all change requests in a timely manner with defined required dates.
• Support Product Owners and Managers with ad-hoc projects and reporting.
• Adhere to OEM compliance requirements for content and general website updating.
• Position may cross function with the support of sales systems for lead issue resolutions and CRM.

What you bring to the table:

• Bachelors degree or equivalent.
• MS Office Products.
• Critical thinking, high degree of problem-solving ability, organizing findings in a clear and concise fashion.
• Effective written and verbal communication.
• Strong follow-up skills and proven ability to work effectively in a team environment.
• Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.

Bonus points if you have the following:

• Customer Service experience
• Automotive retail knowledge or passion
• Website administration, content management systems, and CRM systems familiarity
• HTML
• Experience working with cross functional departments within a product team

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
• Exclusive RX Pet program offering discounts on medications
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide