Completes back-office operations processing and provides operational support for bank clients of Automated Systems Inc. and Insite Data Services that use the Insite banking system.

Hours:

• Part-time, M- F 4-hour shift coverage 4:00PM to 8:00PM

Essential Duties:

• Processing of incoming electronic bank files for the purpose of posting transactions to bank customer accounts
• Processing of internal files for the purpose of posting, returning, or charging back transactions per bank request
• Processing of outgoing bank files for the purpose of submitting transaction or balance information to other third party providers on behalf of the bank
• Performing end of day processing to move banks’ operation to the next business day
• Report and/or resolve problems as they are received or identified either from banks or from file processing
• Partner with appropriate resources within the company for research and problem resolution purposes

Ongoing Responsibilities:

• Establish effective working relationships to ensure issues are resolved with appropriate urgency
• Analyze customer issues to develop a tactically sound response that will resolve the issue
• Maintain proactive communication with banks regarding pending-status outstanding issues
• Complete documentation of all communication and research using system tools
• Handle bank client inquiries; client support requests and emails
• Work on various special projects as needed
• Other duties as assigned

Qualifications:

• Associates Degree in related field preferred or equivalent combination of education and experience preferred
• 1-3 years banking experience or otherwise familiar with ACH, cash letter, and ATM/EFT file processing preferred
• High level of attention to detail, problem solving skills and a level of urgency to complete tasks required
• Proficiency in Windows OS, and Microsoft Office products
• Must be a team player, self-starter/independent worker and have strong organizational skills
• Possess strong communication skills, both verbal and written

Travel: Travel not anticipated, but may be required upon request

Salary: $16/hour

• Four possible merit increases in the first year

• Work Remotely after training completed and meet the guidelines.

Status: Non-Exempt