Summary:

Responsible for analyzing, installing, configuring, maintaining and repairing the customer’s infrastructure in the data centers, connectivity to corporate office, data centers, and the customer application components while performing a wide variety of tasks; evaluation, maintenance, installation, and training tasks to ensure the customer’s application performance meets their satisfaction.

Essential Duties and Responsibilities:

• Assemble, configure and install network servers, workstations, printers and all other peripherals
• Maintain virtual environment for our hosted banks
• Mentor and train the systems analyst trainees/installers and seek to continually improve processes companywide
• Install and configure operating system and application software on servers and workstations.
• Maintain an understanding of the basics behind networking including; DNS, Security, IP Routing, HTTP, VPN, email, Active Directory, and Group Policy.
• Configure Meraki appliances for our customers.
• Troubleshoot computing systems, network connectivity, and applications to identify malfunctions and correct them as well as other operational difficulties.
• The administration of systems and servers to ensure availability of services to authorized users.
• Utilize good judgement within company policies and procedures to complete established goals and maintain flexibility to allow changes.
• Provide excellent customer service via phone and onsite support by being professional, troubleshooting, resolving issues, site visits, training and providing customer feedback.
• Participate in on-call weekend rotation.
• Other duties as assigned.

Requirements/Skills:

• Associates Degree or equivalent education and experience required.
• 1-3 years’ Microsoft server skills experience.
• Strong organization skills, ability to multi-task.
• Ability to work independently and communicate within a team environment.
• Windows Active Directory and SQL experience a plus.
• Knowledge in the areas of routing, switching, VPN.
• Technical, analytical and interpersonal skills required.
• Must be able to lift and carry 50 pounds for extended distances.

Travel

• Ability to travel 25%
• Must have a valid driver’s license with good driving history

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Windows Server: 1 year (Required)

Work Location: In person