1 Service Supervisor Job in Redwood, CA
Automated Gate Services, Inc. is Hiring a Service Supervisor Near Redwood, CA
Job Details
Description
Position Details
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Job Title: Service Supervisor
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FLSA Classification: Non-exempt
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Reporting to: Service Manager
Job Summary
The Service Supervisor is responsible for the profitable delivery of services for a specific team of technicians. The Service Supervisor also runs calls and serves as a mentor and technical resource to other technicians in his/her area of responsibility.
Essential Duties and Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provides front-line and field supervision and leadership to a designated team of technicians. Plans and conducts training of employees on safety, procedural, and technical topics. Monitors quantity and quality of work for their technician team. Reinforces Automated Gate policies and procedures with an emphasis on workmanship, safety, and communication. Provides on-going performance feedback to technicians. Aids in the formal annual Performance Review process. Provides daily status updates to Service Manager on challenges, job progress, and opportunities.
- Supports the effective and productive management of the assigned department/cost center. Coordinates efficient scheduling and routing of technicians based upon skill level, location, call volume, and other factors in partnership with office personnel. Participates in the on-call emergency rotation. Inspects jobsites and provides expert advice during job layouts, job walks, safety meetings, and job closeouts.
- Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
- Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
- Ensures customer question/issue is resolved and any devices operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
- Serves as a technical expert and escalation point with customers for complicated technical problems. Communications consistently and quickly with customers, management, and technicians.
Other Job Duties
Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Qualifications
Required Education and Experience
- Education and/or experience equivalent a High School diploma and 5 or more years working with gate operators, electronic controls, or other low-voltage electrical systems, or similar trade-related experience. Broad/expansive experience with a variety of gate operators, CCTV systems, or other low voltage experience preferred. Associates degree or vocational program with a focus on electro-mechanical systems preferred.
- At least 3 year of field service-related experience working on-site at customer locations and interacting with customers.
- OSHA 10-Hour Certification preferred.
Additional Qualifications
- Communications: A customer focus with an emphasis on the quality of the customer experience and a can do attitude. Able to read, write and communicate effectively and professionally at all levels and across diverse cultures. Able to present information and respond to questions from peers, managers, clients, and customers in a courteous and helpful manner. Able to read and comprehend written work instructions, technical documents, blueprints, manufacturer instruction manuals and other materials in English.
- Math: Able to perform simple addition, subtraction, multiplication and division using standard units of measure and weight.
- Reasoning: Able to apply common sense understanding to carry out complex instructions furnished in written, oral, or diagram form. Able to develop logical troubleshooting techniques based on an understanding of the product performance and test requirements. Able to anticipate problems and is prepared with solutions.
- Initiative: Able to see what needs to be done and does it. Proactively addresses customer issues and concerns.
- Leadership: Experience or potential in leading influencing, and directing a diverse, multi-discipline workforce.
- Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects/work orders. Able to mentor and support assigned technicians while simultaneously running their own calls. Able to delegate assignments and follow through to ensure good results.
- Technology: Knowledge of email, texting, and work order systems sufficient for basic communication, reporting, and notes. Able to fill out work orders, purchase orders, and customer forms accurately and comprehensively.
- Physical Requirements: Able to push/pull/lift up to 50 lbs. frequently throughout the day. Able to stand, climb, walk, kneel, and crouch as required at a variety of customer locations/work sites for extended periods of time.
- Driving: Able to operate a motor vehicle for extended periods of time and possess a clean driving record.
Job Summary
Other
Specialty Trade in Construction
$71k-93k (estimate)
06/08/2023
05/15/2024
automatedgate.com
Riverside, CA
<25
Specialty Trade in Construction
Related Companies
The job skills required for Service Supervisor include Customer Service, Scheduling, Leadership, Initiative, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Service Supervisor.
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