Key Responsibilities/Essential Job Functions

SALES/CUSTOMER SERVICE

* Responsible for customer satisfaction.

* Provides technical support to customers.

* Responsible for supporting activities to meet or exceed sales (revenues) and business objectives.

* Resolves piece count, weight, visual inspection, fingerprint, and regulatory discrepancies with customers.

* Communicates and resolves discrepancies with customers, accounting, sales and marketing, and operations personnel.

* Communicates and coordinates discrepancies and resolutions to the appropriate Sales, Marketing, and Customer Service personnel.

* Performs adjustments to waste receipts due to discrepancies.

SAFETY/COMPLIANCE

* Releases and handles discrepant material in compliance with the permit, WAP, WAAP, internal policies, and government regulations

* Responsible for generating, updating and maintaining all documentation associated with discrepancy resolutions.

* Ensures proper resolution for the safe handling and processing of discrepant material.

* Communicates material segregation or reclassification to the appropriate Operations personnel.

* Presents discrepancies and resolutions to the Special Waste Review Committee as necessary.

* Signs, scans, bursts and files manifests.

* Manages residuals manifests, including, but not limited to, data input, filing and matching up returned manifest copies.

* Manages TSS manifest, including, but not limited to, data input, filing and matching up returned manifests copies.

OPERATIONS/PRODUCTION

* Coordinates and expedites the resolution and release of discrepant material with Operations personnel including the CSF Foremen, Production Planning Manager, Fingerprint Lab Supervisor and the ES II - Visual Inspection.

* Communicates to CSF personnel and dispatch operations the rejection or return of material to the customer or to an alternative vendor.

* Requests additional testing and/or visual inspection of discrepant material as necessary.

* Records, monitors and reports discrepancy data and discrepancy resolution progress.

* Will be cross-trained in visual inspection, driver return, residuals, manifest management, and other duties/responsibilities.

* Serves in rotating on-call for QA/QC functional responsibilities during evenings, weekends and company holidays.

OTHER

* Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.

* Understands both RIS' ISO 45001 Occupational Health & Safety and ISO 14001 Environmental Management Systems, and assists with executing their objectives.

* Performs other job-related duties assigned.

Minimum Qualifications

* Bachelor of Science degree in chemistry, chemical engineering or related environmental science, with chemistry training, required. Equivalent experience will be considered.

* Five or more years, hands-on experience in similar customer service and/or operations position is required. Experience in chemical processing or related field preferred.

* Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.

* Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.

* Must be highly organized, analytical, and able to problem solve to meet business objectives.

* Must be willing to work additional hours or off-hours as required to meet business objectives.

* Must be able to resolve conflicts to meet business objectives.

* Must be proficient in MS Office (Word, Excel and Outlook).

* Work is performed indoors, as well as outdoors, in plant environment.

* Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.

* Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.