A TEAM OF DIFFERENCE MAKERS:

At Author Heath, we are dedicated to a field-based, home-based care model, ensuring we meet our members right where they are, in their homes, and their communities. We are seeking professionals who are willing to go the extra mile to connect with our members in a high-tech environment where we are there at all times assisting the members. We value non-judgmental, respectful, and empathetic interactions, aiming to meet the unique needs of each member. Immerse yourself in the realm of specialized care at Author Health. Our primary mission is to deliver outstanding care for seniors battling with serious mental illnesses (SMIs) and substance use disorders (SUDs). We are committed to making a significant impact in the lives of our most vulnerable population. With our advanced technology, our members can enjoy a stress-free experience as we provide all the necessary services. Join us in our mission to revolutionize healthcare.

We aim to generate a coordinated and high-functioning health care ecosystem to support seniors with serious mental illness and substance use disorders. 

We are seeking a Manager for Primary Care Engagement to work within Market Operations to help support our Primary Care partnerships and market expansion. A successful teammate will understand the complex health care and social services system for people with mental health conditions, and will be comfortable interfacing with leadership, doctors, administrators, and local organizations in support of partnership management and patient care.  

Our team is hard working and genuinely dedicated to helping to improve the lives of people with mental health conditions, and we are excited to welcome a Market Engagement Manager to help manage our market expansion with Primary Care Providers and healthcare ecosystem to maximize our impact on whole-person patient care.

WHAT IS YOUR SUPER POWER:

• Lead market implementation efforts with primary care provider groups, managing multiple simultaneous workstreams across areas such as technology integration, communication, and training strategy
• Develop and maintain strong relationships with key external partners including Primary Care Providers (PCPs), clinic management and operational staff, and other enablers of behavioral health care
• Develop and maintain strong relationships with hospitals, other health care providers, skilled nursing facilities, community-based organizations, faith-based organizations and other entities for collaboration and coordination with Author Health
• Develop workflows and mechanisms for tracking proactive outreach for engagement in care and maximize those interventions that are most impactful for patients and caregivers. Work with partners across the care continuum on processes for collaboration in support of patient engagement
• Lead pilot projects for identifying opportunities for process improvement, from identification of opportunities through to execution and analysis
• Serve as the subject matter expert (SME) for the Texas market, helping to inform internal processes, policies, and procedures, as well as external best practices across our partnerships
• Lead touch points and communication with PCP clinics and their staff to facilitate collaboration and partnership. Identify areas of opportunity for additional communication across internal and external stakeholders
• Support Market Operations with internal clinical and business functions including marketing, process development, implementation strategy, and other business needs
• Develop and lead trainings and presentations for a variety of clinical and business audiences
• Interpret and manipulate data, and create action plans based on findings
• Own the development and maintenance of the Implementation Playbook, rollout plan, site visit tracker, and other market mapping efforts with primary care providers

WHAT WE ARE SEEKING:

• 3 years of healthcare experience required, within behavioral health and/or primary care preferred, OR 2 years of healthcare experience with Bachelor’s Degree in Public Health, Social Work, Business, Marketing, or related degree required
• Additional experience in sales, healthcare sales, customer success, customer experience, or project management
• Bilingual (Spanish-English) or (Haitian Creole-English) strongly preferred

Knowledge/Skills/Abilities

• Deep understanding of the Texas healthcare market, including Primary Care entities
• Sales or other experience articulating the value of services to encourage people to use or engage with a product or service
• Demonstrated track record for creativity and thinking outside of the box to help address barriers in processes or client engagement
• Experience working on a multidisciplinary team with clinicians and non-clinicians, patient facing caregivers and external organizational leadership
• Experienced public speaker, skilled at written and verbal communication
• Organized and structured thinker with the ability to influence and communicate with all levels of the organization, internal and external partners
• Comfortable working in a start-up environment, adapting to priorities and demonstrating positive change management skills

Must be willing to travel within Houston, TX and surrounding cities up to a 100 miles radius, if needed.

WHAT WE OFFER:

• Retirement savings plan (401k) Plan up to 3.5% company match 
• Low- cost benefits package for employee and dependents ( medical/ dental/ Vision/ STD/ Life Insurance)
• Paid vacation after 90 days
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total! 
• Performance-based bonuses
• and more!

NEXT STEPS:

• Submit an application
• Upload an updated resume
• Share LinkedIn profile and/or cover letter

Location: Houston, TX

This behavioral health new company is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.