Authentic Designs sells high-end, hand-crafted lighting to designers and homeowners. Our clientele expects a high level of service and excellent communications as well as an excellent product. Internally AD is a small team that strives to operate efficiently and collaboratively to get the job done.

This role is a growth position, starting with a focus on client support, and growing into a full office manager. We have developed 3 levels of growth for the position, with some estimated timelines for moving through the phases. This timeline is only an estimate, and may need to be adjusted to fit the candidate. We are flexible on the timeline, but need to have the person make solid progress to grow into the role.

The ideal candidate will have strengths in some or all of the following:

• Communication Skills (Internal and External)
• Organization & Attention to Detail
• Interpersonal & Team Skills
• Computer Skills & Process Orientation
• Sales/CS experience in a high-end environment
• Marketing experience
• Working effectively with operations (manufacturing, shipping, etc)
• Purchasing experience and/or inventory management
• Some level of financial management

Below are three projected phases of growth for this position. As time and increased proficiency allow training and opportunities will expand from phase 1 to 2 to 3. Note that phase 3 may include hiring of a part time assistant if the scope becomes too large for one person.

Phase 1: Client Support Specialist (1-3 Months)

• Support quoting process
• Take custom orders - interface with both client and shop in quoting process
• Order processing
• Client communication
• Trade account management
• Inspect product before wired and again before it is shipped
• Process shipments and be primary contact with shippers
• Work with clients on repairs or any field issues
• Purchasing of admin supplies

Phase 2: Client Support Specialist (6-12 Mo)

• Proactive relationship building with clients
• Learn about product to support client communications
• Work with owners to download history/product and create “cheat-sheets” to condense a brief historical description of each product.
• Own quoting process including customs
• Job tracking with production to ensure delivery
• Work with shop leadership to manage production boards
• Lead showroom, giving tours - build deep knowledge of history/product
• Support marketing efforts and growing into proactive member of marketing team
• Potentially support inventory/purchasing - this could go to someone else
• Potentially support painting of specialized product for production

Phase 3: Office Manager

• Proactive prospecting & business development
• Oversee job costing & support price/profit review
• Oversee bookkeeping & accounting with monthly financial review
• Manage shipping logistics manage contracts
• Potentially oversee assistant
• Proactively engage & lead internal communications for client focus
• Other administrative duties as assigned

Job Types: Full-time, Part-time

Pay: $21.00 - $24.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person