Description

Are you someone that has financial industry experience that wants their next opportunity to become a leader? Do you have a drive to take on extra responsibility and grow your career in a credit union? Are you ready to be a mentor for your team, helping them towards providing excellence member services in a financial services? 

Austin Telco Federal Credit Union is looking for exceptional individuals for our Head Teller position. As a Credit Union Head Teller, you'll be at the forefront of our member-focused operation. You will provide outstanding member service while handling transactions, assisting with inquiries, providing training and guidance to other tellers, and promoting our financial products and services. This role offers the opportunity to work in a collaborative and supportive environment.

Compensation:

Salary starts at $41,000 per year. 

Benefits include paid holidays, 401(k) and defined benefit (pension) plan, business casual dress code, medical, dental and vision insurance, long and short-term disability, paid vacation and sick leave, and more!

Schedule:

Regular full time hours between 8:00 AM and 5:45 PM Monday through Friday and alternating Saturdays from 8:00 AM to 12:15 PM.

Location: 

290 Hwy - 7501 Hwy 290 East, Austin, Tx, 78723

Requirements

• Opening and closing the branch.
• Provide accurate, courteous, and prompt service to members, both over the phone and in-person.
• Provide members with account balances, services available, and general information.
• Directs members to department necessary for services required.
• Post payments, deposits, withdrawals, and other pertinent information to accounts as required.
• Opens new accounts for member ensuring all products, services, and associated fees are discussed and disclosed to the member.
• Assists members in the process of obtaining/closing a loan.
• Must possess sufficient knowledge of the online computer system to post information correctly and efficiently.
• Close accounts ensuring there are no loan balances, outstanding VISA/VCC or check transactions, or open safe deposit boxes.
• Familiarity with security procedures, including operation of alarms, camera equipment, and cash vaults.
• Balance cash drawer in a timely manner.
• Ability to process stop payments, VCC fraud/dispute paperwork, ACH paperwork, and wire requests.
• Opens, closes, makes changes to, and performs transactions on Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs).
• Opens, closes, and makes changes to share term certificates (CDs).
• Assists with mobile deposits as assigned.
• Assist other management when necessary.
• Use cross selling to inform all member of credit union services available to them at every possible opportunity.
• Attend all training sessions as assigned.
• Works cohesively with the management team.

Supervisory Responsibilities: 

Directly supervises employees in the teller department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work, addressing complaints and resolving problems. 

Education and/or Experience:  

High school diploma or general education degree (GED) and one year of related experience and/or training in a financial institution setting.

Good credit standing is also required and will be verified during pre-employment stage. Once a contingent job offer is made, a criminal background check will be completed.

Austin Telco Federal Credit Union is a member owned, non-profit financial cooperative that has been serving the Austin Community since 1941. We seek individuals who want to help build “True Financial Futures” for the communities we serve and for themselves as career-oriented people. We’re looking to grow our teams with those who have strong values and a desire to build up themselves and the community they call home. 

Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.