Job Overview

As a Host you play a crucial role in creating a memorable and exceptionaldining experience for our guests. Your warm and gracious hospitality, attentionto detail, and professionalism set the tone for their visit. You are the firstand last point of contact, ensuring that each guest feels welcomed and valued.

Responsibilities & Duties

• Warmly welcome guests upon their arrival with a courteous and professional demeanor.
• Escort guests to their reserved tables and present menus.
• Assist in seating arrangements, considering guest preferences and table availability.
• Manage reservations efficiently, ensuring accurate record-keeping and timely confirmations.
• Maintain a waitlist and communicate table availability to the restaurant managers and servers.
• Build rapport with guests, address their needs, and provide information about the menu, daily specials, and wine selections.
• Handle guest inquiries, special requests, and dietary restrictions with professionalism and empathy.
• Coordinate with restaurant staff to ensure smooth table turnover and timely service.
• Monitor table assignments and dining room flow to optimize guest experience.
• Ensure that the front-of-house area, including the entrance, lobby, and dining room, is impeccably clean and well-maintained.
• Assist with table settings, including arranging silverware, glassware, and linens.
• Thank guests for dining with us as they leave and inquire about their experience.
• Handle payment processing and provide receipts as needed.
• Recognize and acknowledge repeat guests, special occasions, and celebrations, making their experience extra memorable.
• Proficiently use reservation management software to access guest information and manage bookings.
• Collaborate closely with servers, bartenders, and otherrestaurant staff to ensure seamless service. - Attend pre-shift meetings toreview reservations and special requests.

Required Skills & Abilities

• Exceptional interpersonal and communication skills.
• Professional appearance and demeanor.
• Ability to remain calm and composed in high-pressure situations.
• Familiarity with reservation management software and POS systems.
• A passion for providing outstanding guest service.
• Interactwith guests to obtain feedback on product quality and service levels.
• Analyzeinformation and evaluate results to choose the best solution and solveproblems.
• Demonstrateability to listen to and understand information and ideas presented throughspoken words and sentences.
• Multi-taskand work in a fast-paced environment.
• Maintainup-to-date knowledge of company Food Safety Programs within assigned area ofresponsibility, as well as all local, state, and federal regulations.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationshipswith other colleagues and departments.
• Partner with and assist others to promote an environment ofteamwork and achieve common goals.
• Demonstrateability to add, subtract, multiply, or divide quickly, correctly, and in a waythat allows one to solve work-related issues.
• Usesbasic computer hardware and software.
• Move,lift, carry, push, pull, and place objects weighing less than or equal to 25pounds without assistance.
• Stand,sit, or walk for an extended period or for an entire work shift.
• Reachoverhead and below the knees, including bending, twisting, pulling, andstooping.

• Flexibilityto work non-traditional hours including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED equivalency
• Minimum two (1) year related hospitality and service experience
• Active TABC and Food Handler’s certification
• Must be at least 18 years’ old
• Must be authorized to work in the United States

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals whoshare a common love for hotels and the art of hospitality. Our philosophy issimple: There is a right way to do things, and anything less just isn’t proper.We are seeking out the “best of the best” from inside and outside of theindustry to work alongside us as we grow a new kind of lifestyle HospitalityCompany inspired by a centuries-old tradition. The work is challenging,fast-paced, and rewarding above all. 
Proper Hospitality provides equal employment opportunities to all employees andapplicants for employment without regard to race, color, religion, sex,national origin, age, disability, gender, gender identity or expression,genetics, or any other federal/state protected category. 
Proper Hospitality will consider qualified applicants with criminal historiesin a manner consistent with local Fair Chance Hiring Ordinances.