Assist customers in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

Our mission is to bring the joy of pickleball to Austin!
We’re all about creating an atmosphere that’s not only fun, but also fully integrated into the local community. Our team believes in inclusivity and providing opportunities for mentorship, because we want to see you grow both on and off the court. We are looking for self-motivated, responsible, and fun individuals to join our team!

Job Knowledge, Core Competencies and Expectations

• Comfortable with computers and able to operate the electronic court management system.
• Knowledge of procedures for making reservations, checking customers into and out of the facility, and for accepting and accounting for court and program payments.
• Knowledge of and ability to perform required role during emergency situations.
• Comfortable with monitoring groups of players,coordinating play rotations and interacting with customers.

Job Tasks/Duties

• Check in customers; comply with special requests whenever possible.
• Ensure liability waivers completed by all customers prior to entering the facility.
• Provide information and assistance in reserving courts and programs.
• Follow proper credit card handling policies and procedures.
• Monitor court status information.
• Knows court locations, types of programs available and court and program rates.
• Promote other services of the club.
• Assist customers with taking same-day reservations and future reservations when necessary.
• Operate front desk equipment.
• Use proper telephone etiquette.
• Process deliveries and messages.
• Knows of daily activities, programs and events taking place in the facility.
• Attends meetings as required.
• Process customer purchases of merchandise. Restock pro shop as needed.
• Communicate maintenance work with Maintenance personnel.
• Complete incident reports for accidents and injuries.
• Communicate facility opening changes to members and reservations on an as needed basis Reports unusual occurrences or requests to the manager.
• Familiar with all safety and emergency procedures and accident prevention policies.
• Maintain the cleanliness and neatness of the front-desk area and rest of the facility during the course of work shift.
• Complete tasks on opening and closing checklists as required.
• Work special and private events as schedule allows.
• Run Open Play sessions including monitoring groups of players to ensure rotations for equal play time.
• Interacting with customers while running Open Play sessions.
• Perform other appropriate tasks assigned.

Licenses and Special Requirements

• Will be required to get First Aid/CPR/AED, SafeSport and concussion protocol training

Physical Demands and Work Environment

• Occasional bending, stooping, lifting and pulling.
• Frequent sitting, walking and standing.
• Continuous repetitive actions.

Work Schedule:

• Flexible: 10-32 hours per week. Shifts available from 7am-11pm, 7 days a week.

Salary:

• $16-20/hour depending on experience.

Education and/or Experience

• High school diploma, GED equivalent or higher required.
• Some basic knowledge of and experience playing pickleball.
• Experience working in customer-facing environment preferred.