Global Channel Management, Inc is Hiring a Customer Service Relationship Rep Near Jacksonville, FL
Customer Service Relationship Rep needs 1-3 years customer service, customer support or inside sales with Financial Services/Banking experience Customer Service Relationship Rep requires: •Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. •Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment. •Careful attention to details and excellent time management skills. •Proficiency in basic computer skills- Advanced Excel knowledge preferable. •Intellectually curious about our business, our clients and focused on finding the best solutions. •Excellent negotiation and analytical skills - Sales or Customer Service experience preferred •Ability to work effectively both independently and as a team member. •Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone. •Ability and willingness to work a flexible schedule/overtime, as needed. •Ability to take constructive feedback and implement training concepts into your ongoing development. Customer Service Relationship Rep duties; •Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times. •Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.