ISO Support/Sales

Who we are:

Aurora Payments is a united team of FinTech professionals who are dedicated to providing its partners with customizable and reliable payments solutions that are suitable for any business environment. Our cutting-edge, reliable technology produces results, as our partners experience increased efficiency and achieve additional growth opportunities. It’s the successes of our clients and partners that drive us to continue to provide the best quality products, customer service, and technical support in the industry. Our goal is to help businesses of all sizes grow their revenue streams and increase their efficiency by delivering reliable, secure, and compliant payment solutions.

Aurora is a well-funded, employee-centric, and culture-based company headquartered in Las Vegas, NV (with offices in Tempe, AZ, Miami, FL, and Atlanta, GA) with approximately 25,000 merchants and $12 billion in annual processing. Since 2018, we have rapidly grown our national market footprint in various strategically targeted industry verticals due to our competitive rates, unparalleled products, and superior services.

Is this You?

We are seeking a skilled ISO Support/Sales team member to join our dynamic team at Aurora Payments.

Responsibilities

• Assist Agents in contacting merchants to introduce and explain company services
• Respond to everyday phone calls from Agents and Potential Merchants
• Consult and recommend Agents the best pricing for their merchants.
• Reply to emails from Agents, merchants, and other company staff
• Conduct training for new agents
• Fill out applications on Merchant Services, ATM, Cash Advance
• Follow up with agents by calling and texting them to close deals
• Discuss Agent bonus information with the team and motivate them to achieve goals
• Assist Merchants to submit forms to update bank accounts, change DDA name and other information such as location phone number, legal name
• Complete the upfront bonus every week for Agents
• Follow up with Merchants who call in for new processing services and/or products
• Collect information on other sources to get potential agents and merchants
• Other duties as assigned

Qualifications

• Customer Service background preferred
• Strong computer proficiency - including Microsoft Office, Internet, Outlook, etc
• Experience in a fast-paced office environment
• Strong communication skills, verbal and written

What we offer:

• 401(K)
• Paid Holidays
• Life Insurance
• Health Insurance
• Dental Insurance
• Vision Insurance