Aurora Medical Spa is seeking a Technical Support Specialist to join our Corporate Office. If you are someone who strives for excellence & continuous improvement and possesses a growth mindset, we would love to hear from you.

Aurora Medical Spa was founded in 2006 in Des Peres, MO. After ten years of bringing excellent care to their clients, our founder and CEO, Paige Boyer, decided it was time to expand the Aurora experience. In 2023 We are proud to say we now have 6 locations spread across Missouri, Texas, and Colorado with aggressive plans for future growth. We are looking for a person who is willing to hop on and hold tight for the adventure that lies ahead. At Aurora, we pride ourselves on Inspiring Confidence, and Empowering all, and we don't just mean our clients. Our office specializes in non-surgical cosmetic procedures designed to improve the appearance and well-being of our patients.

Our company is growing rapidly and is looking for a person with general IT support capabilities as well as project management experience to help us continue our custom software development. Our growth leads to new software functionality on an ongoing basis. The ability to analyze the needs of our team and to create user stories for our software vendor is critical. Testing new functions, documentation, and training our team are necessary for this role. To join our growing team, please review the list of responsibilities and qualifications.

General Responsibilities:

• Manage multiple projects and related teams
• Lead the teams in appropriate decision making, enforcing the understanding of workflow
• Optimization and the ability to analyze options and implications
• Responsible for company and cross-functional level communications and act as liaison between the team and software vendor
• Participate in project reviews
• Provide detailed, complete, and timely responses to software vendors
• Work with other stakeholders on scope identification and management
• Responsible for on time and within-budget completion of software release projects
• Track progress of envisioning, planning, development, and stabilization phases
• Identify compliance requirements and ensure they are met
• Evaluate post launch usage and identify weaknesses and needed improvements
• Manage ongoing process reviews and identify future workflow improvements and projects
• Responsible for installation/configuration, operation and maintenance of all computers, network operations and cloud operations.
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service.
• Inventory management of desktops, laptops, printers, and other company hardware assets
• Ensure all network operations are continually in compliance with regulatory standards.
• Ensure adherence to standards and develop procedures to provide secure, efficient, and quality operation of highly visible applications that meet HIPAA regulations.
• Take ownership of issues reported and see problems through to resolution.
• Merge client duplicates.
• Help execute gift card specials with Korvue.
• Adjust tax rates yearly for each store.
• Adjust resources as devices may change.
• Adjust ongoing duration time changes for providers.
• Adjust ongoing schedule changes for providers.
• Work with Marketing Manager to execute any promotional offers via the POS checkout system.
• Update staff/consent forms as services are added in or changed.

New Hire

• Input new employees into the system with correct credentials and clearance to operate the software. This includes the POS system, check in app, HR platform, and provider app.
• Assign provider types that corelate to each provider along with the services they offer, preferred duration times, and online booking availability.
• Add providers onto the live schedule via Korvue Roster.
• Adjust duration times and services offered as their experience grows.

Services

• Add new services into the system and tie them to each related store.
• Adjust duration times for employees.
• Create resources for each service to eliminate double booking.
• Create a schedule for each resource.
• Create or add staff and consent forms to each service.
• Set up pre/post instructions to be sent out for each service.
• Adjust pricing changes accordingly.
• Add in member level pricing for each service.

Products

• Add in new products and or product lines and tie them to each related store.
• Adjust pricing changes accordingly.
• Add in a photo and description for each product to reflect in Ecommerce.
• Add in new discounts and/or promo codes pertaining to specials.

Reporting

• Run any requested reports. The requests may come from individual stores, admin or marketing.
• Work with Korvue to create custom reports for our needs.

New Store

• Add in new stores as we open.
• Tie the new store to each product, service, promo, contract, staff forms, consent forms, discounts, etc.
• Add new store schedules to Korvue Roster.
• Adjust ALL store details. This includes: tax rates, associated email addresses, schedules, addresses, client communication preferences, etc.

Aurora App/Online Booking System

• Test and maintain app functionality. This includes services, products, referrals, appointment booking, and gift card sales.
• Compare the flow of the app and website to ensure that both are operating identically for all locations.

Troubleshooting

• Help develop software requests to make the system more efficient.
• Report all new software requests to Korvue and work with them to test and launch the requests.
• Report all software bugs with examples to Korvue. Work with their team to get these resolved.
• Track progress of each new request or bug via Korvue Story Board.
• Work with staff who are experiencing trouble using our software. Determine if this is user error, something we can adjust on our own OR if it needs to be submitted.

Qualifications:

• General IT support experience is necessary.
• Generate and publish project metrics regularly.
• Send Project status reports regularly to management and software vendors
• Drive discussions on completed projects, and work with team on addressing action items.
• Work closely with software vendor to ensure maximum utilization of available technologies
• Provide feedback on the performance of project team members.
• Ability to operate independently with minimal guidance.
• Ability to manage IT internal support tickets.
• Ability to manage incoming and outgoing tickets with software vendors.
• General network experience is a bonus.
• General AWS experience is a bonus.

Job Type: Full-time

Pay: Salary (based on experience and education) 

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday - Friday (occasional travel may be necessary)