4 Support Technician Jobs in Boulder, CO
Aurora Dairy is Hiring a Support Technician Near Boulder, CO
Purpose:
The Support Technician will be primarily responsible for the day-to-day company IT needs. The Support Technician's role is to provide a single point of contact for end users to receive support and maintenance within AOD’s desktop computing and multi-site environments.
Essential Responsibilities:
- Install, diagnose, repair, and upgrade PC hardware and software for optimal performance.
- Troubleshoot issues in person, by phone, or email; collaborate with third-party vendors.
- Record service desk inquiries in the ticketing system.
- Install and configure IT software and equipment, including desktop PCs, laptops, cell phones, and VOIP systems.
- Recommend proactive solutions for upcoming IT needs.
- Collaborate with farm staff for routine maintenance scheduling.
- Maintain computer inventory and control IT assets.
- Conduct new hire office setup and provide hardware and software training.
- Work with third-party IT vendors to resolve network and VOIP issues.
- Support testing and deployment of new applications and systems.
- Execute special projects as requested by IT management.
- Populate and update the AOD IT Knowledgebase.
- Maintain effective verbal communication skills.
- Interact with vendor support to resolve technical issues.
- Attend internal training and meetings to stay updated on technology.
- Provide back-up support to other IT members.
- Participate in on call rotation.
- Travel to remote locations
- Other duties as assigned
Knowledge & Experience:
- Bachelor’s degree or equivalent combination of education and experience required.
- 2 years’ experience with Office365
- 2 years’ experience with Active Directory or Azure Active Directory
- 2 years’ experience with Microsoft Windows Operating Systems.
- 2 years’ experience with Microsoft Server Operating Systems.
- Knowledge of basic WAN/LAN troubleshooting
- Technical aptitude for problem solving both software and hardware issues.
- Experience resolving Windows-based software and hardware issues, including basic PC and printer troubleshooting.
- Knowledge of basic troubleshooting.
- Experience providing excellent customer service.
- Demonstrate positive, collaborate and professional communications.
- Must possess a reliable mode of transportation.
Physical Requirements:
Must be able to follow safety protocols in an industrial and farm environment. Must be able to lift 50 pounds.
Job Summary
Full Time
$48k-63k (estimate)
11/01/2023
05/27/2024
The job skills required for Support Technician include Troubleshooting, Problem Solving, Active Directory, Verbal Communication, Microsoft Windows, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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