Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Participates in developing department goals, objectives, and systems.
• Assist General Manager with disciplinary actions.
• Coordinate all HRIS adjustments, changes, updates, and input for region.
• Coordinate all Performance Evaluations with Department Head and/or General Manager for associates.
• Implements and annually rewrites job descriptions as necessary.
• Conducts recruitment efforts for all personnel, students, and temporary associates in all assigned properties; monitors career-pathing program and employee relations counseling.
• Conducts recruitment efforts for properties by attending regional job fairs, seminars, meetings and HR events in the cities within the region.
• Assist associates with benefits including, but not limited to: new hire enrollment, resolve associate coverage claims and card issues, transmit enrollment, dependent changes, cancellation forms in a timely manner; report changes, communications problems, updates and concerns to plans(s), etc. and to manage; maintain on-going contact with providers regarding plan issues/concerns; reconcile benefit provider invoices as assigned.
• Establishes and maintains property records and reports. Participate in staff meetings and attends other meetings, such as seminars as requested. Maintains company organization charts and associate directory for region.
• Coordinate Safety Committees and Meetings with the Department Managers within the property; training materials will be provided by the Director of Talent Development.
• Evaluates reports, decisions, and results of departments in relation to established goals.
• Recommends new approaches, policies, and procedures to effect improvements in efficiency of properties and services performed.
• Conducts New Hire Orientation for all new hires; Coordinates transition to department trainer on property.
• Advises management of employee relations issues.
• Create and maintain Succession Planning Chart for departments; Coordinate with Resource Center
• Stays current on Human Resources issues, policies; and compliance practices.
• Responds to associate/manager inquiries regarding policies, procedures, and programs.
• Develop positive working relationships with Corporate human resources and associates throughout the property.
• Communicate effectively both orally and in writing. Compose clear, well-written, professional correspondence and other written communications.
• Adhere to accounting policies concerning expense reports, budgets, and any applicable policies.
• Oversees Worker’s Compensation claims for associates in the properties within the region of responsibility; Updates Corporate Human Resources Director of impending issues
• Possesses strong working knowledge of human resources and applicable laws as well as a strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively overcome objections.

Other Duties and Responsibilities 

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times. 
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

College degree preferably in Hotel Administration; 2-3 years Human Resources Manager/Generalist or Supervisor experience or equivalent combination of education and experience; Previous HR experience in hospitality preferred.

Certificates & Licenses

SHRM Certified Professional or Senior Professional (PHR or SPHR) preferred. Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.

Computer Skills

As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly. 

Math Ability

Able to perform basic to complex math problems.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to work with hands and arms and lift up to 40 pounds. The associate is frequently required to talk and/or hear and frequently required to walk. The associate is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The associate is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.