Description

GENERAL SUMMARY

The Director of Student Finance is responsible for the hiring, training, and team performance of Financial Aid Advisors by providing exemplary customer service and assisting students navigate through various funding options to finance their education.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Staff Development- hire, train, and develop team members.

• Communication- ensure each Financial Aid Advisor has an appropriate student load of students within the packaging lifecycle, maintain 72 hour contact with unpackaged students, and articulate to the VP of Admissions students that are stalling within the packaging lifecycle.

• Systems- each Financial Aid Advisor will have access to the systems needed to best assist students with funding options., such as Campus Nexus, Moodle, MY Livechat, Zoom, NSLDS, COD, et al.

• Operations- ensure that each Financial Aid Advisor is providing exemplary customer service by reviewing call observations, and making sure students are progressing through the packaging lifecycle by achieving 75% packaging rate by On-start date.

Requirements

QUALIFICATIONS

• High School diploma or equivalent, college degree preferred.

• 3-5 years experience working in Financial Aid.

• Prior Financial Aid Management Experience required.

• Must have prior experience with a Student Finance Audit.

• Must be familiar with SFA Audit Guidelines, Title IV Handbook, rules and regulations.

• Prior VA Certifying Official experience is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Communication Skills

• Detail Oriented