Position Title: On Call Vault Teller

Department:Finance

Reports To:Vault Teller Manager

Location:Zoo/Aquarium

General Summary: The Vault Teller functions in the role of assisting the Vault Room team in performing the tasks necessary to close the daily cash work in the vault rooms. The office work also includes performing monthly account analyses as assigned by the supervisor. Must be able to work at either facility as needed. 

To deliver on the Audubon mission, the Vault Teller will: 

Provide a guest experience of outstanding quality 

•Provide timely service and accurate information to support those departments that interact with visiting guests at Audubon facilities.

•Answer the telephone courteously and efficiently and follow up on information requested from other departments.

•Exercise mature judgment in the maintenance of confidential business matters and the treatment of employees and others.

Operate a financially self-sufficient collection of museums and parks.

•Prepare and co-ordinate bank deposits with the armored car service in a timely manner and with a high degree of precision.

•Complete the close outs of cashiers’ tills through comparison of cash reports to ticketing system results.

•Communicate cashiering over/short result to appropriate personnel as requested.

•Count billable tickets on a monthly basis and report the count to the Zoo accounting office. Count must be accurate in order to avoid the necessity of recount by Data Entry Clerk and to ensure that customers are billed correctly.

•Generate reports as required and as requested to meet established guidelines and deadlines.

•Participate in the preparation of cash till for cashiers.

•Participate as directed in “as requested” validation of cashier tills.

•Prepare a daily report summarizing deposits for the Accounting Manager.

•Prepare the petty cash request for other departments.

•Perform account reconciliation as assigned by the supervisor.

•Upload cash receipts to the accounting system.

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

To deliver on the Audubon service promise, the Vault Teller will: 

Welcome

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•Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.

•Wear identification badge.

•Walk individual to destination instead of pointing; offer assistance to people who look confused.

•Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.

Share

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•Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).

•Coach coworkers on service expectations.

•Utilize the power of teamwork to give excellent service.

•Know when to involve management.

Inspire

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•Know the answers to questions or seek out the answers.

•Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).

•Ensure work area is free of food, drink, socialization, and personal business.

•Follow Dress Code Policy on clothing and grooming.

•Keep unpleasant concerns behind closed doors (vent backstage).

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Supervision: not applicable.

Experience: minimum one year experience in cash handling.

Education: high school diploma.

Licensure/Certification: not applicable.

Software Requirements: Proficiency in Outlook/e-mail, MS WORD, MS EXCEL, database programs, Adobe Acrobat, keyboard skills and data entry. Experience in Microsoft Dynamics SL preferred.

Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, telephone and copy machine. Ability to use personal computers in completing spreadsheet database and word-processing functions.

Physical Requirements:

1.Light work: exerting up to 20 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. May involve sitting most of the time, but may involve walking or standing for brief periods of time.

2.Sitting or standing, bending, stooping, and the ability to carry items weighing up to 20 pounds.

3.Constant adequate range of motion and mobility required.

4.Regular near acuity with clarity of vision at 20 inches or less required. 

5.Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.

6.Regular talking and the ability to express and exchange ideas by means of language expected.

7.Regular hearing and the ability to perceive the nature of sounds.

8.Constant ability to read, record, or type data quickly and accurately required.

Environmental/Working Conditions:

1.Working long hours between breaks or meals required.

2.Working overtime, weekends and holidays as required.

3.Excellent mathematical and interpersonal skills required.

4.Excellent organizational skills and the ability to efficiently handle high volume workload.

5.Ability to work under and handle stress in an appropriate manner required.

6.May be exposed to high, medium, or low noise intensity.

7.Constant contact with co-workers and ability to work effectively with co-workers required.

8.Affinity for animals preferred.

9.Exposure to fluctuations in temperatures may be required.

10.Ability to count cash quickly and accurately.