Auburn Mechanical - A Reputation of Excellence Earned Through Performance

We Win Together * Passion For Excellence * Find A Better Way

Since 1975, Auburn Mechanical has been recognized as a mechanical contractor that delivers measurable, sustainable, quality results. We are a family-owned business serving customers in the areas of mechanical systems design and construction as well as providing ongoing maintenance and emergency services and repair.

The business has grown to employing hundreds of employees working on a wide variety of buildings serving the hospitality, education, technology, and healthcare industries. We cultivate long-term relationships with clients and employees, and we appreciate that our work together helps to sculpt the local community.

Our Service Team provides a full range of plumbing and HVAC services. Whether it's an emergency repair or preventative, ongoing maintenance, we are here to help. We are looking for a Service Coordinator who will be an integral part of this growing team.

Are you a highly organized person who has a passion for providing top-tier customer service? Do you enjoy multi-tasking on a daily basis? Maybe you live in the South End and are looking for something closer to home? If you answered YES and our core values resonate with you, you may be the one we're looking for!

The Service Coordinator / Customer Care is the first point of contact to the Service Department for Auburn Mechanical clients. The sucessful candidate is someone who will ensure outstanding delivery of Auburn Mechanical service to internal and external customers by communicating effectively, paying attention to details, juggling competing priorities, and being an excellent team player. This is an ideal position to learn more about our Service Department and grow within.

This position requires onsite work Monday - Friday from 7:30am to 4:30pm with a 1 hour unpaid lunch break. Participation in the on-call rotation schedule is required.

Duties and Responsibilities include, but are not limited to:

• Serving as primary administrative and phone support for the Service Department by answering phone calls and responding to emails in a timely and professional manner.
• Creating work orders in accordance with Auburn Mechanical and customer protocols.
• Using available tools and resources to research and problem solve customer inquiries about ongoing work orders.
• Setting up new customers; tracking and following up on inquiries for service.
• Supporting dispatch responses to customer service phone calls.
• Auditing open work order reports.
• Generating non-work order purchase orders for field employees.
• Supporting needs for other divisions.
• Monitoring and coordinating orders for breakroom and office supplies.
• Coordinating team celebrations.
• Providing project support as needed.
• Supporting and fostering a positive team environment to promote and align with Auburn Mechanical company culture.
• Delivering top-notch customer service to internal and external customers.
• Performing other duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change; additional information can be provided within a job interview.

Diversity: Auburn Mechanical values our differences and recognizes the importance of diversity and equity in the construction industry and in our community at large. We will not discriminate against candidates based upon race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrated ability to work well under pressure and remain calm during stressful moments
• Demonstrated success in a high contact customer service position interfacing with internal and external customers
• Excellent time management and organizational skills and ability to priortize work when tasks compete for time
• Attention to detail and ability to problem solve independently using available resources and critical thinking
• Excellent written and verbal communication skills
• Strong work ethic, dependability, and reliability
• Team player who has the ability to create, develop, and own relationships with customers, office staff, and field technicians

Education/Experience

• High School diploma/GED or equivalent
• One to three years experience in a customer service and/or office setting

Computer Skills

• Proficiency with Microsoft Office Suite, to include: Teams, Outlook, Excel, and Word required
• Ability to quickly learn new systems required

Certificates and Licenses

• None required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position is based in our corporate headquarters in Auburn, WA. The position is in a standard office environment with desktop and general office equipment and frequent telephone calls. Noise level is moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee must constantly reach with hands and fingers. Extensive keyboarding is required. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. The employee is occasionally required to lift up to 25 lbs.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Service Dispatch: 1 year (Preferred)

Ability to Commute:

• Auburn, WA 98001 (Required)

Ability to Relocate:

• Auburn, WA 98001: Relocate before starting work (Required)

Work Location: In person