Company Description

Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Job Description

This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. 

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
• Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
• Drives, reviews and ensures proper completion of and alignment to the work order process
• Assists Director in reviewing and action planning related to guest comments, as well as follow up and resolution
• Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
• Leads and mentors direct staff and Housekeeping employees, including:
• Housekeeping Supervisors and all Team Members to ensure proper staffing/budgeting levels are maintained
• Trains new Team Members and ensures continued training and development of current staff
• Manages and drives training and development of supervisors
• Communicates regularly with Housekeeping staff, setting expectations and alignment to our ENRICH values, and provides regular feedback through inspections and daily rally meetings
• Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
• Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
• Continuously raises the bar for Housekeeping guest service focus
• Addresses and resolves any guest concerns as needed to ensure guest satisfaction
• Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
• Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
• Conducts and monitors Hazard Communications Programs twice yearly
• Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons

Qualifications

• High School diploma or equivalent experience
• Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
• Demonstrated knowledge and experience in labor management scheduling
• Demonstrated ability to lead diverse teams
• Demonstrated analytical, planning, and change implementation abilities
• Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
• Demonstrated ability to effectively resolve conflict
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Additional Information

Bowie House, LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.