Care connects us.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world.

Come be part of our Rooms team as the Housekeeping Office Coordinator at the Hyatt Regency DFW located across from Terminal C of the DFW Airport. The Hyatt Regency DFW features 811 guestrooms and 92,000 square feet of function space.

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What are you responsible for?

Housekeeping Office Coordinator will be responsible for maintaining phenomenal performance and productivity levels by setting quality standards by communicating with Front Desk, Sales, and Maintenance Departments to ensure a high-quality product and service level is delivered to our guests. In this role you will record and track work order calls from staff to ensure the rooms are to standard. You will need to be in tune to our customer scores/comments and continuously track satisfaction. You will be responsible for tracking Room Attendants and Inspectors Performance to ensure 100% execution.

• Serve as a point of contact between housekeeping staff and other departments, such as front desk, maintenance, and guest services.
• Relay important information, instructions, and updates to housekeeping staff promptly and accurately.
• Address guest concerns or special requests regarding housekeeping services in a professional and timely manner.
• Foster a positive and collaborative working environment among housekeeping staff and other departments.
• Handle incoming calls, emails, and inquiries related to housekeeping services.
• Maintain accurate records, including schedules, attendance, and inventory.
• Prepare reports, memos, and other documents as required by management.
• Assist in the creation and distribution of housekeeping-related materials and guidelines.

Responsibilities include, but not limited to: Entering data into computerized systems, spreadsheets, and systems used within the department, create spreadsheets to track or maintain department information, statistical data and information.

Schedule:

Flexibility in scheduling is necessary, including evenings, weekends, and holidays, to ensure adequate coverage and meet business needs. Typical schedule will be 6am to 2:30am.

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks.

• Medical, Dental, Vision benefits offered at 30 days of employment
• Complimentary on-site hotel covered parking
• Complimentary colleague meal during shift
• 401k options and company match
• Discounted and complimentary hotel accommodations anywhere in the world
• Paid Holidays, Sick Time & Vacation
• Tuition Reimbursement
• And so much more!

How do you know if this job is for you?

You have

• Bi-lingual Preferred: English / Spanish
• Positivity, teamwork, and a passion for customer service
• Basic knowledge of MS Office / Computer proficient
• Strong organizational and multitasking abilities.
• Ability to lift, pull, and push a moderate weight
• Ability to stand for long periods of time

"Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law."