OUR COMPANY 
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTYAuberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500 elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.
ROLE SUMMARYJoin our team as the Event Services Manager and become one of the authors of our story. As part of the Auberge family, you will be responsible for managing all aspects of planning, detailing, and execution for all group, social, and wedding/wedding-related events, from contract conversion to final billing and post-event follow-up.
KEY RESPONSIBILITIESPlease note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Serves as onsite contact for all contracted group/social/wedding-related events, personally greeting, overseeing program transitions and departures, ensuring client satisfaction throughout, and coordinating with other hotel managers to ensure flawless event execution.
• Works in tandem with Group and Events Sales Managers to develop trusted client and planner relationships
• Manages all elements of the event planning, detailing, orchestration, billing, and post-event follow-up process
• Troubleshoots guest challenges as appropriate and resolves issues using discretion and good judgment.
• Promotes positive guest relations at all times; anticipates client needs and responds with a sense of urgency
• Participates in site inspections with Group and Events Sales Managers as needed to develop relationships, provide program recommendations, and create upsell opportunities
• Inspects and aligns all aspects of the event environment and ensures compliance with standards of cleanliness, order, and program-specific details.
• Must work a flexible schedule, including evenings, weekends, and holidays as required based on business levels and group program schedules
• Recommends and coordinates offsite functions, transportation, rentals, and other services as needed by the client/planner
• Carefully tracks all consumed business and rectifies actuals in Delphi and property management system to ensure accurate billing and reporting
• Generates detailed resumes, event orders, and floorplans for each event and reviews details with F&B teams, Guest Services, Housekeeping, Bell Team, Facilities, and other operational departments at weekly meetings and event pre-cons
• Fosters and promotes a cooperative climate with all operating departments
• Updates weekly catering pace report with all program details and forecasted revenue
• Maintains all event details in Delphi; tracks revenue against budget and
• prepares business forecast reports with accurate information for OTB, forecasted and actualized revenue
• Shares program details with all departments in advance of each group's arrival; hosts event pre-cons as needed
• Maintains a deep knowledge of property features and offerings in order to represent the hotels with passion, including function and event spaces, accommodations, spa, pool, restaurant, bar, and preferred offsite event locations and vendors, along with all event menu items, ingredients, sauces, portion sizes, garnishes, presentations, wines and other beverages, and prices in order to guide clients through the selection process to ensure the outstanding culinary and service experiences
• Has a clear understanding of all possible event space layouts, proper table set-ups, room capacity, hours of operation, price range, dress code, and other event details
• Reviews all event final bills and resolves discrepancies with Accounting
• Coordinates all aspects of event functions, preparing worksheets and identifying specifics for each event
• Participates in weekly Event Order meetings with the Executive Chef, Culinary team, Banquet Managers, and Operations
• Develops clear and concise written correspondence for interactions with clients and internal and external teams with emphasis on detailed accuracy for event orders and group resumes 
• Maintains knowledge of all office equipment, system software platforms, and manual systems.
• Supports resort and company efforts toward sustainability, community, and environmental initiatives as part of the Enriching Lives Team program

REQUIRED QUALIFICATIONS

• Minimum of five years of experience in luxury hotel catering/conference services/weddings and event services or event management
• Excellent written and verbal communication skills
• Must be able to work in close quarters with colleagues, multi-task with great attention to detail on several programs at one time, and maintain the highest standards of hospitality under stressful situations
• Able to work flexible days and hours based on client programs and demands

PREFERRED QUALIFICATIONS

• Bachelor's Degree in Hospitality or related degree

OUR STORYAt Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Terre du Soleil Ltd LLC is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Sales & Marketing/Ventas
This is a management position
This is a ft-year round/ tiempo completo- todo el año position