Resident Experience Manager Job Description

Department: Property Management

Reports to: Market Director

FLSA status: Exempt

Supervises others: Yes

About Us:

Auben Realty is a leading real estate agency committed to delivering exceptional service and results to our clients. We specialize in residential properties and take pride in our team of experienced professionals dedicated to providing top-notch real estate services.

Position Overview:

The Resident Experience Manager’s mission is to deliver a singular and unique resident experience.

Mission: To focus on proactive improvements in processes, procedures, and policies that drive positive results for leasing and resident retention for Auben Realty.

Education Requirements:

• High school diploma or equivalent
• Associate degree is strongly preferred

Qualifications:

• Proven experience in property management
• Strong attention to detail and accuracy
• Strong communication skills both verbal and written
• Exceptional organizational and time management skills

Essential Job Functions:

1. Oversee and manage prospect applications for available properties.

2. Oversee and manage the new resident move-in experience:

• Paperwork and deposits
• Lease signing
• Scheduling move-in inspections
• Follow-up communications

3. Provide guidance and support to residents' requests, questions and concerns.

4. Oversee and manage the resident renewal process (including Section 8):

• Analyze renewal reports.
• Create and generate resident renewal offer letters.
• Manage corresponding negotiations and additional paperwork.

5. Oversee and manage resident move-outs:

• Review Move-Out Instructions with residents who have turned in his/her Notice to Vacate.
• Schedule Move-Out Inspections
• Assess damages and assign appropriate fees, and other charges.
• Coordinate deposit refunds with accounting.

6. Oversee and manage delinquent or past due accounts:

• Assess late fees and charge appropriately.
• Generate late notices.
• Contact residents in regards to delinquent payments.
• Manage and fill out appropriate eviction paperwork and attend court hearings when necessary.

Work Environment: Position is primarily located in a well-lit office environment.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, telephone, calculators, etc.

Mental/Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is primarily sitting at a desk utilizing a computer.

If you are an experienced Residential Experience Manager passionate about delivering exceptional service and achieving outstanding results for clients, we invite you to join our dynamic team at Auben Realty.

To apply, please submit your resume along with a cover letter detailing your relevant experience and successes.

Auben employees possess the following Key Core Characteristics:

-Direct, respectful communicators

-Solution and team oriented

-Urgent in action, always accountable to results

-Inclusive and communal

-Underdog DNA

Our Core Values:

-We are forever learners

-Always intentional and team first

-Humble, yet confident leaders

-Constant seekers of constructive criticism

-We consistently push to completion

-Never deterred by obstacles & interruptions

DISCLAIMER

The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.