Customer Experience Manager Job Description

Department: Property Management

Reports to: Market Director

FLSA status: Exempt

Supervises others: No

About Us:

Auben Realty is a leading real estate agency committed to delivering exceptional service and results to our clients. We specialize in residential properties and take pride in our team of experienced professionals dedicated to providing top-notch real estate services.

Position Overview:

Auben Realty is rooted in the real estate industry. We are seeking a self-starter, dedicated person to join our property management team. The Customer Experience Manager’s mission is to provide exceptional customer service to our residents, owners, and prospects by representing the company as the first impression via phone, email, and in-person.

Education Requirements:

• High school diploma or equivalent
• Associate degree is strongly preferred

Qualifications:

• Proven experience as a customer service representative
• Strong attention to detail and accuracy
• Strong communication skills both verbal and written

Essential Job Functions:

• Follow up with prospective residents via email and phone calls.
• Schedule and manage prospective resident showings.
• Greet, assist, and coordinate daily walk-ins based on priority/needs of prospects, residents, and owners.
• Answer, screen, and/or transfer general phone calls received at office to appropriate team members.
• Answer, screen, and/or forward messages to appropriate team members.
• Receive and process resident payments and provide necessary receipts.
• Work with resident experience managers on Section 8 Housing paperwork (RFTA packets).
• Mail Section 8 rent change letters.
• Mail monthly delinquency notices to residents.
• Develop and participate in community outreach programs/events.

Work Environment: Position is primarily located in a well-lit office environment.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, telephone, calculators, etc.

Mental/Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is primarily sitting at a desk utilizing a computer.

If you are an experienced Customer Experience Manager passionate about delivering exceptional service and achieving outstanding results for clients, we invite you to join our dynamic team at Auben Realty.

To apply, please submit your resume along with a cover letter detailing your relevant experience and successes.

Auben employees possess the following Key Core Characteristics:

• Direct, respectful communicators
• Solution and team oriented
• Urgent in action, always accountable to results
• Inclusive and communal
• Underdog DNA

Our Core Values:

• We are forever learners
• Always intentional and team first
• Humble, yet confident leaders
• Constant seekers of constructive criticism
• We consistently push to completion
• Never deterred by obstacles & interruptions

DISCLAIMER

The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.