ATS Scientific Products is searching for a Depot Service Technician to join the team!

The Depot Service Technician will support the daily operations through service, technical support, training & parts sales to our customers and service personnel for equipment manufactured by ATS Scientific Products.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Manage the day to day activities & workload for the Stone Ridge Depot staff
• Oversees Training & 5S programs across the Stone Ridge Depot personnel
• Establish daily priorities for tasks performed by the repair depot technicians.
• Approves timecard records for Repair Depot personnel.
• Review and approve safety requirements and appropriate PPE usage according to the tasks to be performed.
• Escalate pending issue to the service manager as necessary.
• Promote customer satisfaction.
• Inform customers of and promote SP Scientific products and services.
• Train customer personnel in equipment operation and maintenance.
• Test, troubleshoot, repair and service most complex systems problems.

• Debug and repair assemblies and systems and do final test using electronic test equipment and schematics.
• Provide service on important and complex projects.
• Serve as liaison between customer and SP Scientific on all support and service issues.
• Provide remote customer support via phone and e-mail.
• Remain current on technical and process knowledge to properly support SP Scientific products.
• Maintain and complete all related documentation & reports associated with field service duties.
• Provide input to improve system design, performance, and technical documentation.
• Work independently with moderate supervision.
• Travel to customer sites as needed.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses and Registrations:

• Refrigeration (EPA Universal Card)

Physical Demands
Office:

• The employee is regularly required to talk and listen.
• The employee is regularly required to use color vision and work with computerized data.
• The employee is regularly required to stand, walk, and sit.
• The employee is occasionally required to lift up to 500 pounds.
• The employee is regularly required to use normal office tools, equipment and PC's

Shop:

• The employee is regularly required to talk and listen.
• The employee is regularly required to use color vision and adjust focus between near and far objects.
• The employee is regularly required to stand, walk, stoop, kneel, crouch, climb, crawl, bend and sit.
• Use of hands to handle tools and controls.
• Use of arms and hands to climb and balance.
• Use of the following senses: sight (close, distance, color, peripheral and depth perception), hearing talking, taste and smell.
• The employee is regularly required to lift up to 70 pounds. Occasionally moving larger objects with assistance.
• The employee is occasionally required to work in tight spaces with difficult access.
• The employee is occasionally required to work from ladders, lifts, or scaffolds.
• The employee is regularly required to handle tools utilizing various energy sources-low and high voltage, pneumatic, hydraulic-of lo to high power.

Office and Shop:

• Work is normally performed in both the office and the shop.
• The office environment is an interior office with air conditioning.
• The shop area contains mobile equipment, machinery, and high voltages.
• The shop noise level is variable and may require hearing protection in some areas.
• The shop is heated when required but many areas are not air conditioned.
• Some shop processes use high voltage arcs or concentrated magnetic fields.

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:

• Work in compliance with divisional health, safety and environmental procedures
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
• Report any unsafe conditions or unsafe acts
• Report defect in any equipment or protective device
• Ensure that the required protective equipment is used for the assigned tasks
• Attend all required health, safety and environmental training
• Report any accidents/incidents to supervisor
• Assist in investigating accidents/incidents
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct