Our client is a well-known physical therapy office. They are seeking a friendly, detail-oriented Front Desk Receptionist to join their team asap who must be able to work in a fast-paced environment.

Salary / Hourly Rate :

$17 / hr

Position Overview :

In this role, the Front Desk Receptionist will be responsible for providing the first impression of our office, as well as ensuring efficient and effective operations.

Responsibilities of the Front Desk Receptionist :

• Greeting patients and visitors in a professional and welcoming manner upon arrival
• Answering incoming phone calls, screening them accordingly and transferring to appropriate personnel or department
• Managing patient appointments by scheduling and rescheduling sessions according to therapists availability and patient needs
• Processing patient registrations which includes verifying and updating necessary information in the patient database system
• Assisting patients with paperwork, explaining treatment procedures, and addressing any inquiries or concerns
• Coordinating with therapists and other personnel to ensure smooth patient flow and minimize waiting times
• Handling billing concerns and processing payments in line with company policies
• Ensuring the reception area is well-organized, clean, and inviting for patients and their families
• Maintaining patient confidentiality in compliance with HIPAA regulations
• Assisting with basic administrative tasks and other related duties as assigned

Qualifications for the Front Desk Receptionist :

• Previous experience working as a Receptionist or similar role, preferably in a healthcare setting
• Strong communication and interpersonal skills
• Proficient in using computers and office software, with experience in healthcare databases being a plus
• Excellent organizational and multitasking skills
• Ability to handle sensitive information with discretion
• Strong customer service orientation and ability to interact with diverse groups of people
• Understanding of medical terminology and experience with insurance billing is a plus

Education Requirements :

High School diploma or GED is required

Benefits :

Client provided benefits, upon eligibility

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title.

Please contact us to request an accommodation.

EOE / M / F / D / V / SO

Position ID : 142627

Last updated : 2024-05-16