Atlassian is looking for a Head of Crisis Response, a new role for someone with the drive and experience to establish and operationalize a team to manage risk and reputational issues across our go-to-market teams.

We’re seeking a leader with strong collaboration skills to prepare for issues and incidents and coordinate our response when they occur. A strong sense of urgency and exceptional problem-solving is essential, as you will be playing a hands-on role during incidents. Just as important is your ability to think and plan long term as you partner company-wide to create playbooks and strategies for issues that may impact our business.

This is a senior position, with growth opportunities and the opportunity to manage a team, reporting to the Head of Communications. This role can be remote from anywhere in the US.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $209,000 - $278,700

Zone B: $188,100 - $250,800

Zone C: $173,500 - $231,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Representing marketing and communications as part of a cross-functional incident response team, you will embody our value of “Don’t #@!% the customer” as you:

• Build, manage and lead incident response strategy for the marketing and communications teams, identifying and responding to real time issues while anticipating long term risks and opportunities

• Set, track and oversee the delivery of objectives and key results, using robust data and insights to inform and report progress

• Quarterback critical incidents on behalf of marketing, promptly and effectively problem solving and recommending paths forward in accordance with strategy

• Work across cross functional teams to develop and execute strategic response plans, including:

  • Corporate communications and social teams

  • Product marketing

  • Sales

  • Customer support

• Prioritize building and partnering across the business: including with engineering and security teams on technical incidents and outages, and with legal partners throughout

• 15 years of experience, including 5 years incident management or crisis communications experience

• Background in enterprise tech/SaaS essential, security experience is helpful

• Proven experience managing teams in a distributed model

• Experience managing high profile incidents simultaneously

• Exemplary written and presentation skills, including the ability to quickly translate complex, technical detail into succinct, easy-to-digest communications

• Experience working collaboratively and partnering across a highly distributed organization

• A how-can-I-help, get-it-done demeanor