ITSM - Change Manager

Bill Rate: $65 per hour

Location Type: On-site (2 days per week)

Contract Duration: Thru EOY 2024

Responsibilities:

Essential Duties and Responsibilities:

• Conduct change management review meeting twice weekly

• Chair daily Operational review of changes

• Publish communication for potential customer impacting changes

• Track past due change tasks

• Ensure changes comply to standards

• Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams.

• Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.

• As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.

• Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product.

• Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.

• Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services

• Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met.

• Support, promote and ensure consistent alignment to IT standards, processes, and tools’

• Provide oncall support for change management and rotational for incident management.

• Provide backup support for Release Managment

Qualifications:

Qualifications:

• This position requires a minimum of three years of technical experience in Information Technology. Three or more years supporting, leading, and/or adhering to Change Management.

• Minimum one year experience in Incident Management.

• Minimum one year experience in Release Management.

• Two or more years of knowledge and experience with ServiceNow

• ITIL Foundations Certification required.

• Excellent written and verbal communication skills, including process documentation.

• Strong analytical skillset required.

• Ability to work independently and in a team is vital.

• Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.

• Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.

• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires a high school diploma or GED. Bachelor’s degree preferred

• IT Infrastructure Library (ITIL) Foundations certification required.

Thanks & Regards,

Blakely(Teja).

Sr. Technical Recruiter

Phone: 205-510-7439 EXT: 6625

Email ID: blakely@infodrivesystems.com

Job Type: Contract

Salary: $60.00 - $65.00 per hour

Ability to Relocate:

• Phoenix, AZ 85003: Relocate before starting work (Required)

Work Location: Hybrid remote in Phoenix, AZ 85003