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Get to know us and the position...

Want to get in on a fun company who values your nights and weekends as well as your personal time but makes your workday from the 8:30-5 enjoyable? Come on in and sit with us at Atlantic Training! (well, virtually) We’re a privately owned company who is quickly becoming a leader in the workplace training and development world. We provide tailored learning and development solutions for businesses to maintain their HR & EHS compliance needs. What sets us apart from other companies? Our personal relationships we have established throughout the years with each customer, having that personal connection with each and just flat out being human. Here, both you and the customer are more to us than a number.

The Customer Success Representative (CSR) will need to have a blend of Account Management and Sales skills. The primary focus will be to establish and maintain relationships with our customers to reach the ultimate goal of retaining their business, and making them life long customers. The CSR will also focus on expanding existing business by asking for referrals from those they form relationships with. These referrals will be passed to the Sales team directly.

Let's get down to it... daily deeds include but aren't limited to:

• Organize and manage accounts, tasks, and meetings using the HubSpot CRM and G Suite.
• Communicate effectively with customers and team members using phone, email, Zoom, and Vidyard.
• Onboard and establish relationships with new business customers that have been handed over from the Account Executive team after closing.
• Meet all scheduled QBRs with existing customers in a timely manner.
• Meet or exceed the minimum target for the forecasted monthly/quarterly renewal rate of existing customers.
• Expand and upsell existing accounts by consistently educating and providing value of AT products to the customer.
• Qualify and set up any "new" licensed business opportunities for the AE team that may come in as inbound leads or referrals from existing customers.
• Communicate and work with the Client Support Specialists (CSS) team to help resolve any customer support issues that may arise while still being the point of contact for the customer.
• Contribute to PR efforts, blog, and web content.
• Ability to follow processes, meet deadlines, establish rapport, and work in a fast paced, deadline-driven organization.
• Strategize with the team constantly in order to keep up with customer ideas, suggestions and feedback.

About you:

• Prior Customer Success/Client Retention experience in B2B. (2 years preferred).
• Prior Inside/Outside Sales in B2B. (1 years preferred).
• Strong computer skills. (Tech savvy and experience with CRM programs).
• Strong written and verbal communication skills.
• Strong time management and organizational skills.
• Has the hunger and urgency to discover and close expansion opportunities within current accounts.
• Has experience in a fast-paced environment where organization, multi-tasking and adaptation are critical.
• Enthusiastic about technology and software as well as becoming part of a fast-growing product and company!

The cool stuff:

• Monday thru Friday 8:30-5, no weekends (!!!)
• Health Insurance Reimbursement
• Paid Time Off
• Paid Major Holidays
• 401(k) match
• 100% remote working position

You in? Send a resume to us at careers @ atlantictraining.com (drop us a line in the cover letter so we know you’re a fun, personable human being and actually paid attention to this small detail)

You really in? Pull out your phone and take a 30-60 second video of yourself and send it off to us. Tell us about jobs, likes, dislikes or just why you might fit. Heck, talk about the weather if you want. We want to see if you have the guts to do it.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Application Question(s):

• We get a lot of applicants. What makes you stand out and why do you think you would be a great fit for this position?

Education:

• High school or equivalent (Required)

Experience:

• Customer retention B2B: 2 years (Required)
• B2B sales: 1 year (Required)

Location:

• Tampa, FL (Required)

Work Location: Remote