Atlantic Digital is a Veteran owned company that provides expertise and advanced technology solutions to Government clients in support of critical defense, intelligence and national security missions. We have been in business since 2009 and have experienced 50% growth in the last 2 years. We are looking for skilled IT candidates that are mission focused, possess a DoD Security clearance and ready to take their career to the next level.

Clearance Requirements:

• DoD Secret Government Security Clearance 

ADI Benefits package:

• Medical – two options – a high deductible plan and a traditional PPO plan
• Dental and Vision
• COMPANY PAID life insurance
• COMPANY PAID Short term and Long term disability
• 401(k) plan with a 5% company match and no vesting schedule
• Generous Paid Time Off and 11 Federal holidays
• $4,000 annually for continuing education/professional development

The successful candidate will assist the Service Desk Functional Lead as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times.

Responsibilities

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
• Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.

Qualifications

• DoD Secret clearance
• BA/BS and 2 years or more of experience or 5 years of experience in lieu of degree
• Must have at least one of these IAT Level II certifications: Security , CECCNA-Security, CySA **, GICSP, GSEC, CND, SSCP

It is the policy of Atlantic Digital to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Atlantic Digital will provide reasonable accommodations for qualified individuals with disabilities.