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Job Title: Help Desk Specialist
Location: Scott Air Force Base, St. Louis, MO
The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret).
Our client is seeking Help Desk Specialist in the greater St Louis, MO area at Scott Air Force in Illinois. This team provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.
Key responsibilities will include:
-Provides end-user software and hardware troubleshooting.
-Receives calls and records user data using Remedy software.
-Gathers data for creation of user accounts and guides new users through mandatory training.
-Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
-Administers e-mail, Microsoft office, etc.
-Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
-Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
-Maintains current knowledge of relevant technology as assigned.
-Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
-May route calls to product line specialists, application, or system support specialists.
-Maintains and updates records and tracking databases.
-Provides back-up assistance on other accounts as needed
-Alerts management to recurring problems and patterns of problems.
-Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
-Provides end-user software and hardware troubleshooting.
-Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
-Assists in the administration of e-mail, Microsoft office, etc.
-Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Qualifications:
-HS/GED, 1 years of experience
-Active DOD Secret Clearance
-Security Certification / IAT Level II certification / Information Assurance Technical (IAT) Level II Certification (i.e.: Security CE)
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.
Full Time
$56k-70k (estimate)
04/25/2024
06/24/2024
The job skills required for Help Desk Specialist include Help Desk, Technical Support, Microsoft Office, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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