2 Customer Support Specialist 3 (shift) Jobs in Annapolis, MD
Athenix Cyber & SIGINT is Hiring a Customer Support Specialist 3 (shift) Near Annapolis, MD
Athenix Cyber & SIGINT is seeking a Customer Support Specialist 3 who is willing to evening shift from 1500-2300 Sunday through Thursday.
Job Description:
- Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
- Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution
- Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
- Enter and track tickets for the requesting organization
- Responsible for attending meetings that affect Help Desk Process and Procedures
- Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status
- Solve problems using documented Standard Operating Procedures (SOP)
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc.
- Provides support for the escalation and communication of status to agency management and global customers
Minimum Requirements:
- Must have an active Security CE certification
- Five (5) - Ten (10) years of experience in Help Desk/System Administration
- Able to prioritize and execute tasks in a high-pressure environment
- Strong customer service skills and the ability to work in a team-oriented, collaborative environment
- Be sensitive to unique dialects as our customers may speak English as a second language
- Availability to work weekends and holidays
- Willing to work evening shift from 1500-2300 Sunday - Thursday
- An active TS/SCI with Polygraph is required
Athenix Solutions Group, LLC and its companies Athenix Cyber and SIGINT, and Athenix Special Missions is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
Full Time
$42k-53k (estimate)
08/12/2023
05/03/2024
The job skills required for Customer Support Specialist 3 (shift) include Customer Service, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist 3 (shift). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist 3 (shift). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist 3 (shift) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist 3 (shift), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist 3 (shift). You can explore the career advancement for a Customer Support Specialist 3 (shift) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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