20 Kore Technical Lead Jobs in Malvern, PA
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ATEM Corp is Hiring a Kore Technical Lead Near Malvern, PA
Malvern, PA 19355 or Charlotte, NC 28217 (Day 1 Onsite) Job Description
- Must have strong expertise in either Java or Python, Node.js
- Skillset should have the following JSON, Redis / MongoDB, Web Sockets.
- Knowledge of AI, NLP, ML, Chat bots will be added advantage.
- Knowledge on Linux / Unix flavours.
- Experience in Web Services using REST, SOAP.
- Knowledge of different authentication and authorization techniques.
- Candidate must have hands on experience in server-side programming independent of technology.
- Strong knowledge of code documentation and handover.
- Experience building scalable, high-available mission-critical platforms.
- Exposure to any of the cloud platforms like AWS/GCP/Azure.
- UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS.
- Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
- Min 7 yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python.
- Good experience on Conversational AI Platform.
- Exposure to Gen AI and its concepts with conversational AI Products.
- Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist.
- Experience on Node Js used for chatbot backend technology.
- Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai
- Provides subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).
- Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist.
- Expertise in troubleshooting Kore.ai errors.
- Expertise in translating business requirements into a bot dialog flow using the key features of Kore.ai.
- Ability to lead technical design sessions with cross-functional teams (developers, UX designers, data analysts, product owners).
- Willingness to provide guidance and support as developers, data scientists, ux designers are learning this new way of working.
- Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform.
- Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.
- Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests.
- Participates in design, code, and test inspections throughout the life cycle to identify issues.
- Explains technical considerations at related meetings, including those with internal departments.
- Writes and elevates code using Vanguard's SDLC tools and process.
- Consults on implementation of knowledge and call summarization features, inclusive of Gen AI.
- Support during production incidents involving the Kore platform and features running on the platform.
- Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.
- Other duties as agreed to by both parties.
- Will work in high traffic / real-time Enterprise apps.
- Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems.
- Will gain experience in scaling applications and database infrastructure.
- Able to lead the team from technical, managerial lead ership perspective.
- Inspire & motivate team-mates and be a cross-functional go-to-person.
- Implementing proofs of concept, prototypes and production-grade software.
Job Summary
JOB TYPE
Full Time
SALARY
$103k-127k (estimate)
POST DATE
05/26/2024
EXPIRATION DATE
06/01/2024
WEBSITE
theatem.com
HEADQUARTERS
Santa Clara, CA
SIZE
<25
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