Notice to Applicant about this Employer: You are applying for a job with K & M Ace Hardware, an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. K & M Ace Hardware makes all employment decisions for this location.
About K & M Ace Hardware
K & M Ace Hardware is owned by Melissa Mockros. Along with her late husband, purchased the Atascocita location in 2015 and opened the second location in Kingwood in 2022. You will find Melissa in one of the stores most days. Training and hard work have been key to build both teams of associates who truly enjoy working together and amazing our customers every day.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
Provide a positive representation of Atascocita Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training and certification.
Communicate any Store Support Center issue to Store Manager for follow up.
Communicate any merchandising, cost control or sales idea to one of the Owners.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Education/Training
High School or GED equivalent.
Experience
Trade experience (plumbing, electrical, painting, etc.) or extensive Do It Yourself experience preferred.
Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.