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The customer service expert is responsible for acting as a liaison between customers and the company. Provide product / service information and resolve any emerging problems that customers might face with accuracy and efficiency.
RESPONSIBILITIES : Manage large amounts of incoming callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customers through open and interactive communicationProvide accurate, valid, and complete information by using the right methods / toolsMeet or exceed client metric obligationsHandle customer complaints, provide appropriate solutions and alternatives within the time limits;
High School graduates are welcome to applyWith at least 2 years of BPO customer service work experienceMinimum 6 months of BPO sales experience (voice)Able to understand the different accents and able to speak clearly using a neutral accentExcellent online communication skills including spelling, grammar, tone, and professionalismStrong teamwork skillsAbility to maintain a positive attitudeDemonstrate a good cultural fit against company values and beliefsPrepared to actively work as part of a teamAble to meet challenges and can handle stressful situationsHas customer service experience, including the ability to work well with the public and to adopt a customer perspective mindsetAbility to multi-task proficiently for sustained periods of timeAbility to understand Asurion websites from a customer's perspectiveHighly developed sense of integrity and commitment to operational excellenceAbility to work with, advise and drive solutions through all levels of an organization : from line operators to senior managementAdaptable and willing to learn new technologies
Last updated : 2024-05-18
Full Time
Retail
$39k-49k (estimate)
05/19/2024
08/18/2024
asurion.com
ARCOLA, VA
7,500 - 15,000
1994
$3B - $5B
Retail
The job skills required for Customer service expert include Customer Service, Communication Skills, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service expert. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service expert. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service expert positions, which can be used as a reference in future career path planning. As a Customer service expert, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service expert. You can explore the career advancement for a Customer service expert below and select your interested title to get hiring information.