Responsibilities • The SOC Analyst is responsible for delivering operations within the SOC (Service Operations Center) across all datacenter sites in the respective regions. SOC analysts are expected to respond to all security, safety, and facilities issues notified via various means such as alarms/alerts set in SAOS, DCIM, Grafana, SOAR, Avigilon and other functions (EHS, Security, etc) • Investigating and responding to alerts and active attacks, user security related questions/reports, incident response (war room, remote bridges) and report, and on-going maintenance, tuning, and improvements of the detection signals • Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts • First layer of defense - responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage • Prepares incident reports of analysis methodology and results • Point of contact for all site specific alerts and issues, incident commander in event of an issue • Develop strategies for improving electronic surveillance and access control systems • Support program managers and facilitate security project deliverables, improve overall operational security and engineering initiatives Basic Qualifications • 2 years experience in command center, service center, or similar 24x7 operations center environment • Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels • High proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with attention to detail and high degree of accuracy • Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN • Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required • Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure • SOC Analyst is expected to work at datacenter site, this is an on-site role • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays Preferred Qualifications • Works well under pressure and within time/budget constraints to solve problems and complete security deliverables • Experience with Lenel, Avigilon, SOAR, SAOS, Grafana, systems is a plus • Working knowledge and/or certifications in: Genetec, AMAG, Software House, Hirsch, S2 and other ACS, VMS, IDS and CCTV system is a plus Salary Range $36,242.12 - $57,224.40 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law