4 Customer Operations Specialist (Service Parts) Burlington, WI Jobs in Burlington, WI
SORT BY
A
A
A
A
Customer Operations Specialist (Service Parts) Burlington, WI
$70k-93k (estimate)
Full Time | Durable Manufacturing
2 Weeks Ago
Astec Industries is Hiring a Customer Operations Specialist (Service Parts) Burlington, WI Near Burlington, WI
BUILT TO CONNECTAstec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. ABOUT THE POSITIONPrimarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as requiredKey Deliverables
Employees that become part of Astec embody the values below throughout their work.
WORK ENVIRONMENT (Select One)Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYERAs an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
- Provide assistance to Astec direct customers and dealers
- Locate the correct parts and prepare the parts quotations as per the customer’s request
- Coordinate with other departments to ensure that the customer’s requests are met
- Accurately process all parts sales orders
- Follow up on quotes and orders with customers
- Work closely with outside sales team
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
- Work closely with other Astec sites and products.
- Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
- Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
- Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours)
- Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
- Participate in cross-department teams and committees as needed.
- Maintain daily/weekly/monthly/quarterly administrative tasks.
- Expected to carry “on call” duties (rotating schedule)
- Always follows company policies and procedures.
- Always follows proper safety rules and procedures.
- Performs other duties as assigned.
- High school diploma or equivalent required. An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities.
- Must be able to speak and write in English fluently. Excellent oral and written communication skills.
- 0-2 years of work experience in similar environment
- Some experience in mechanical or machinery related industry preferred.
- Ability to read and interpret mechanical and electrical drawings preferred.
- Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure.
- Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner.
- A working knowledge of Microsoft Office products preferable.
- Must have excellent interpersonal, communication, and collaboration skills.
- Ability to travel as needed
- Must be able to meet regular attendance requirements.
- None
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
WORK ENVIRONMENT (Select One)Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYERAs an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$70k-93k (estimate)
POST DATE
04/29/2024
EXPIRATION DATE
06/27/2024
WEBSITE
astecindustries.com
HEADQUARTERS
CHATTANOOGA, TN
SIZE
3,000 - 7,500
FOUNDED
1906
TYPE
Public
CEO
RICHARD J DORRIS
REVENUE
$1B - $3B
INDUSTRY
Durable Manufacturing
Related Companies
About Astec Industries
Astec designs and manufactures construction machinery and equipment for asphalt road building, mining, and oil well drilling applications.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
