SUMMARY

The Product Service Supervisor will manage day-to-day technical support operations within ATAC (Astec Technical Assistance Center) for designated product line.

This position will also work cross-functionally within Astec to assist with warranty claims, product improvements and other service support items.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize and coordinate staff to effectively provide technical service assistance for our internal staff, distributors and / or customers
• Provide a method and solution for correction of field problems and provide technical data
• Engage with customers and dealers regularly on field service support
• Work cross-departmentally to develop service solutions for customers and dealers
• Provide analytics to engineering, manufacturing, quality and other departments for proactive issue resolution
• Assist in warranty process as technical liaison

SUPERVISORY REQUIREMENT

Product Service Supervisor may supervise site technical service personnel.

KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma is required
• Minimum 5 years of career experience in service operations is required
• Basic understanding of business, operations, sales, product applications and customer service principles
• Excellent interpersonal, communication, collaboration, negotiation and leadership skills are required
• Ability to travel overnight and work long hours is required. Overseas travel may be required; necessary to obtain and maintain a passport is required

Last updated : 2024-06-01