Overview

The Technology Relationship Leader is responsible for overseeing the Keenan Agency IT operations, including planning, development, and implementation of technology project efforts that utilize IT solutions, principles, standards, and best practices. Develops, establishes, and maintains Technology standards and procedures that align with IT’s enterprise strategy. Deep domain technology platform experience. Solid communication skills. Throughout the lifecycle of IT operations and projects, obtains feedback to ensure that strategic objectives are met, value is delivered with a focus on budgets, timelines, and performance. As a critical member of the Accretive IT organization, this role will work with several teams to continue the transformation efforts of the broader organization by providing an evolving integrated channel experience to our agencies, carriers, and customers to Keenan. This person will be able to operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

What You'll Do

• Partner with Cross-Functional teams, Corp IT and COEs to provide technology solution and thought leadership
• Manage the day-day IT operations of the Keenan agency, providing monthly metrics and recommendations on continuous improvement. Includes simplifying footprint of technology solutions and moving to cloud-based solutions
• Collaborate with Corp IT teams to lead transformation initiatives and align them to the agency
• Advance enterprise technology objectives by eliminating agency variations to enterprise technology standards
• Simplify the footprint by reducing exposures and making the business process and technology aligned to the enterprise platforms
• Share best practices with other Agency IT leaders and assist with cross-region activities as needed
• Periodically take on enterprise technology assignments by working with the Corporate IT team
• Identify and resolve all end user service needs for the region by working with the Corporate EUS leader
• Manage an agency portfolio of technology projects by leveraging Corp IT COEs
• Proactively monitor agency technology budgets and identify savings opportunities by leveraging enterprise IT vendors
• Manage agency relationships and coordinate at various levels of Accretive and corporate staff
• Align programs, projects, and operations to AP’s technology strategic objectives
• Produce regular project reporting to senior agency and IT leadership and corporate teams
• Ensure adherence to enterprise security standards and corporate regulatory policies
• Provide clarity around program scope, goal and expected benefits and communicates effectively
• Escalate project issues/risks to leadership promptly
• Capture and help prioritize project change requests that can include new requirements, features, functions, operational constraints, regulatory demands, and technical enhancements
• Provide support and leverage frameworks and best practices working through IT leadership Data, PMO, QA, CTO, Cyber, M&A enterprise IT COEs
• Travel for this role will be required and is expected to be 25% annually (equivalent to 1 week per month)
• Other duties as assigned

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary.
• Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
• Pet benefits & discounts.
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

What You'll Need

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly technical across application architecture, file transmissions, data, and security
• Experience in managing Insurance software applications
• Experience with acquisition and merger of new companies into existing IT operations
• Extensive experience in systems architecture and IT operations
• Experience supporting Agency Management systems
• Experience with systems integration (i.e. Policy, Billing, Claims, Reinsurance, third-party systems)
• Facilitation experience for conducting stakeholder meetings
• Familiar with Joint Application Design (JAD) session, rapid prototyping, and similar approaches
• Familiar with business process design concepts and principles

Education and/or Experience

• Bachelor’s degree required, or higher education level, or foreign equivalent, preferably in area with Information Technology or Software Engineering emphasis.
• Minimum of 10 years’ professional experience, preferably in implementing software applications

Grow, with us

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!