Overview

The Operations Lead trains both new and existing Property and Casualty employees on the Agency’s procedures as well as our Agency Management System utilization, features, and workflows. The Operations Manager serves as a primary resource to Agency Management System users regarding utilization issues, and oversees certain aspects of the Agency Management System. This role spans both technical management and people management skills.

The Ideal Candidate

• You are an insurance leader who is the epitome of professionalism and customer service
• People management and client management are both strong skills in your toolkit
• You are analytical at heart with strong technical skills, and pride yourself on great accuracy in your work

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Coordinate, organize, and conduct live training for new & existing employees on Agency Management System utilization, features, workflows and Agency procedures. Training for new acquisitions may also include the transition to a paperless environment, download, suspense, etc. Also included within this scope will be the development & maintenance of new e-learning program to be used in coordination with the training map.
• Lives and champions AssuredPartners core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership.
• Maintain and update the Agency Management System training manual as needed. Employee will also serve as the primary resource to Users on Agency Management System utilization and workflow questions and issues.
• Test Agency Management System upgrades and enhancements prior to implementation, with recommendations as to whether to proceed or not. Role will also include coordination of Agency Management System enhancement requests, solutions to problems, and suggestions to the respective Agency Management System vendor.
• Monitor adherence to service standards through Key Performance Indicator reporting.
• Other duties as assigned.
• Travel is expected to be negligible in this role.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners

What You'll Need

• Bachelor’s degree from an accredited college or university preferred
• All required active licensing; or within 6 months of hire
• 10 years of commercial lines of Account Management experience; or 5 years of related experience in the insurance industry. Experience leading a team preferred
• Strong organization and communication skills
• Proficient in Microsoft Office products and agency management system software; technically savvy

Grow, with us

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!