Overview

The Operations Specialist will increase Commercial Lines service excellence, efficiency, and professionalism through process improvements, automation utilization, training, and monitoring. If you are a tinkerer who likes to make things run smoothly, this is a great role for you!

The Ideal Candidate

• You enjoy problem solving with great, customer-service minded solutions
• Teamwork is part of your DNA and you are looking for a great opportunity to be a part of a team, learn from senior team members, and have a great career path
• You have great communication skills (verbal & written) and are dependable to get the job done

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Demonstrate proficient knowledge in the area of agency management system reports and Microsoft Excel. Act as a resource to management, production and service staff when report needs arise.
• Assist service staff with solving workflow issues. 
• Maintain the integrity of data, documentation, and historical information in agency’s software system(s). Extract information to compile accurate and beneficial data by utilizing appropriate agency management reports. Monitor adherence to procedures and workflows.
• Develop new/improve upon existing workflows, to ensure the highest level of customer service, efficiency, and automation utilization throughout the Agency.
• Participate in special projects and other additional duties as needed.
• Travel is expected to be negligible in this role.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners

What You'll Need

• 3 years of property and casualty insurance experience in marketing, brokerage, sales, service or underwriting preferred
• Strong organization and communication skills
• Tech savvy; ability to navigate multiple systems including Agency Management Software
• Intermediate skills in Microsoft Office products

Grow, with us

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!