Job Description
Come work at Associa! We are an industry leader in community association management and we are looking for an Operations Assistant to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.
The Operations Assistant is responsible for the day-to-day servicing of the Association's clients and homeowners by providing a wide variety of administrative and staff support services. Responsibilities include providing owners with a superior level of service through an increased level of understanding and knowledge regarding the Association governance and clubhouse offerings. Interactions are typically with HOA homeowners in person, via telephone, or email within the timelines as defined by company policy and/or General Manager directive.
Primary responsibilities include but are not limited to the following:

• Maintains positive and professional communication with each owner to create, enhance and promote a friendly interaction between owners and staff
• Create communication strategies to promote Association meetings, events, and other campaigns as assigned
• Ensures that the telephone is answered properly, and messages are handled courteously, accurately and within 24 hours. Monitors, logs, and screens messages, providing managers with necessary details for follow-through. Research homeowner account issues
• Identifies and clarifies resident's needs while maintaining owner confidentiality and keeping General Manager informed
• Receive homeowner paperwork for ARC submissions and communicate any missing documentation
• Issue violations to homeowners for compliance with Association governing documents
• Communicate ARC decisions and violations to the homeowners in a clear and concise manner
• Provides new residents with the necessary paperwork and information on being a resident in the community and gaining access to any applicable amenities
• Maintains, updates, and coordinates resident information for the Association's databases
• Gathers information from all applicable groups on upcoming events, programs, and meetings for the creation of the newsletter and updating of the community website
• Ensures all flyers around the clubhouse facility are current and updated on a regular basis
• Manages the website for the most current information always being posted and updated
• Responsible for electronically filing Association documentation in the server as well as the company and Association websites as required by management
• Provides back-up coverage for front desk attendants in covering the phone system and greeting office visitors as requested and/or scheduled
• All other duties as assigned

Requirements

• IT background / understanding required
• Must have experience in customer service and working with Microsoft Office products
• Relates well to all kinds of people and builds effective relationships
• Demonstrates strong professional communication, verbal and written, and inter-personal skills
• College degree preferred. High School Diploma or equivalent required
• HOA Management 0-3 years

Company Description
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .